Inaccurate Data usage

propea
propea Posts: 126 ✭✭
edited March 3 in My Mobile

Hello, at the beginning of each day, I have a huge mobile data usage… but I just woke up.

Look at this. 12.88GB of todays usage… but my phone is connected on WiFi and it’s 7:44am.

I contacted support, they created a ticket but I got no response in 1 week.

Did any of you experience something like this?

And it is not cumulative data also.

Thank you!


Answers

  • elena code xzi4t
    elena code xzi4t Posts: 4,123 ✭✭
    edited March 1

    Hi @propea

    This happens in the past too to other user, it is a display issue

    For sure, they are working and testing the solution to fix this issue, at the moment I will check only the usage from my phone, since this kind of error doesn't impact your data

  • Derr
    Derr Posts: 5,431 ✭✭

    Never happened to me, I suggest that you wait for support’s answer and see…

  • CharlesDuff
    CharlesDuff Posts: 4
    Weird problem, you might want to check in your cellohone settings the apps you used that day.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭

    Hi @propea

    This is a programming error on the website. So don’t worry. I think fizz will fix the bug soon.

    Have a nice day :)

    It’s been a pleasure to assist you today :)

    If u have more questions, i’ll be here :)

  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭

    @A17 same for everybody i think, since it's a programming error.

  • Whizz
    Whizz Posts: 19,048 admin

    Hello @propea,

    Thank you for describing your situation to us.

    I have verified your ticket and I can see that the technical team already resolved the situation.

    If you still encounter this issue, please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.

    I hope you have a pleasant day!

    -Mihai, Community Moderator

This discussion has been closed.