What is your opinion of the Fizz mobile?
Hi, I am wondering what the opinion of Fizz mobile is?
Best Answers
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As long as you are comfortable with a customer service done by chat (nobody to actually talk to), it's great. Been with them for 3 years, I'm satisfied with what I got.
If you decide to switch to Fizz, now is the right time, they have great prices on different plans at the moment. You can easily readjust your plan as you go.
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I have been a member for 5 years, since the beginning. The first few months was rough because texts often didn't arrive and things were unstable. But I was paying like $7 per month as beta price so it was worth it. After year 1 everything on mobile was reliable and I love my plan. I have had the same plan ever since. Home wi-fi was stable and reliable since day 1. I bought my Pixel 7 Pro on a huge sale ($740 off) in December 2022.
Throughout the 5 years I made it high in the levels (almost level 9) and got lots of savings thanks to the referral credits.
The website often has bugs and chat can be annoying, but the positives have vastly outweighed those tiny negatives for me. Chat has always made a ticket my for the problem i bring to them though.
Now I am eagerly awaiting the final 5th anniversary surprise. if it's not mobile plan related, I will probably change to the 40gb/$40 plan :)
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I've been with Fizz for a year and a half now. I've heard a lot of complaints about the service not being as good because it's cheaper than other providers, but honestly? I was with Fido for almost 15 years before this, paying almost triple what I pay now, and Fido's customer service was absolutely awful anyway. I frankly prefer the online chat to having to call and then wait for an hour on the phone for someone to pick up. I don't think it's for everyone, there's certainly more micromanaging involved if you want to optimize your plans and your cost (you have to check every 2 or 3 months to see if a better plan is available, they change quite often) but I've found it to be absolutely worth it.
One thing I can say is that switching providers has now become so incredibly easy and straightforward, compared to a decade ago. I"d just switch and try Fizz out and see if you like it. There are good chances your old provider will send you an offer better than anything they've ever given you to try to lure you back, if by then you decide you're unsatisfied with Fizz just go back and you'll be a winner anyway! You get to keep your number through the whole process anyway, and the hassle is honestly minimal.
Good luck regardless of what you decide!
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I have been with Fizz for 5 years and I am quite happy.
In my opinion, these are the positive sides:
- extreme flexibility: you can change your plan every month, you can select the features you are interested in and leave out the ones you don't care about. I can do without voicemail, SMS and unlimited calls, I only buy add-ons when needed;
- data rollover
- data gifting
- affordable Canada+US plans
The downsides are:
- Chat-only customer service, and hardly ever helpful
- no 5G coverage
- no voice service outside Canada and US, only data/SMS service available
- eSIM not supported
If you can live with the downsides, the price is normally quite competitive.
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I came from Virgin Plus about 7 months ago. I really love Fizz's approach to cell phone plans. The freedom and transparency is great. The ability to rollover dat, get perks and rewards is amazing.
Downsides for me are that mobile service isn't the best (only 1 4G band on my phone) compounded with the lack of Wifi calling make calls difficult in several areas of my house.
I also don't really like that Fizz hasn't adjusted their Black Friday pricing to compete with other budget carriers.
Otherwise, things have been awesome in my experience. Never had to deal with customer service so I guess that shows how well things have been for me lol2 -
the website is indeed glitchy. But like others said the savings outweighs the inconvenience. Home internet has been stable so far but I guess that depends on the service area. Also I’m using my own router so that might helps a little bit.
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Answers
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I am debating ordering a SIM card and switching providers
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Hi @Easygolucky
Used from more than 2 years in Canada and USA for me it is ok, and this is the reason why I am still around
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Hello Easygolucky,
Great for me and great price! (mobile and internet!)
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Thank you so much! I appreciate the honesty and info :)
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Good to know it is reliable
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I'm pretty happy with it!
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So far so good for me.
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Thank you for sharing! Do you prefer it from who you were with previous?
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Good Good Good Fizz !!!
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I've been using Fizz for 3 years and have no complaints, especially when compared to other big cellular providers (looking at you, Bell).2
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Hello techtonik25,
Me, for 2 years. (Internet and mobile) Great for me too!
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Thank you for letting me know
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WOW ok, I have problems with mine and I am with a big company
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Thank you for letting me know that is encouraging since all has been great for 2 years
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Plus I have not had an issue with my WIFI yet
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Thank you so much for sharing your detailed experience, I really appreciate it
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I was with rogers for a decade and I couldn’t get a hold of anybody on their service line for at least an hour anytime I called anyways. I’ve been able to do everything I need to through the fizz website and they really have competitive prices for the BYOD user. All the perks and rollovers are just icing on the cake. Rogers keeps callling me asking me to come back but they can’t compete with the prices and perks and fizz1
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Thank you for your detailed and elaborative experience
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I've been with Fizz since the beta days and frankly, I'm really glad I made the switch from Telus. No way they would've offered me what I have right now with Fizz. You can easily save money every month by changing your plan thanks to the data rollover. Never had the need to contact customer service in the 5 years I've been with them, which is good is you're afraid of what has been said about it.1
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Thank you for sharing your experience
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I think they need more technical improvements in their app and website. But I guess it is a side effect of having lower price
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Thank you for your pros and cons
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Ahhh ok that sucks but thank you for sharing
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Yes i agree!
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Thank you for sharing :)
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Ah ok, I am not using my own router
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a lot of people experience better wifi connections with their own routers especially with reputable brands and models.
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been with fizz for 1.5 years.
So far so good.
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Thank you for sharing :)
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Yah that makes sense:/
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Very good impression for me! I’m here for 4 years now
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Very satisfied
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Fantastic. Been using them for over 5 years and would not go back to anyone else. They never raise your plan like the rest of them. Self serve for support is not a bad thing
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Oh 5 years! Congratulations
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Did you got your 5 year badge ? I completely agree with you btw
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Congrats for your milestone!
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Fizz Mobile sounds like it came from a fallout game lol0
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As a student in the USA for an exchange, I love that I can get a plan that is cheaper than most companies and can keep my number in the US. I choose Fizz for that reason. I was about to get a US number after moving here but this plan is so much cheaper and less trouble.1
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That's actually very convenient! Good for you!
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My opinion? Good prices, not the best service obviously, but good enough that I'm happy with it.
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I am happy with Fizz so far both phone and internet plan. Almost 5 years. For me, Fizz is good enough, I have saved a lot of money 😀
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Wouldn't you be on Fizz ext all the time if you're living there. Wouldn't that be an issue because of that 3 month thing?
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Just switched to Fizz Internet, had a bit of hiccups setting it up, but after an hour or so everything was up and running. All good since then!1