Unable to send texts while in UK

Allison W.
Allison W. Posts: 1,272 ✭✭
edited October 2023 in My Mobile

I added money to my wallet before leaving as well as purchased travel data. Travel data works fine. I still receive texts. But sending fails. I have reinstalled the fizz APN via texts from fizz.

I have used this phone for texting in the UK before, but with a UK sim.

Does anyone have and other suggestions on how to get fizz texting to work?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,868 ✭✭
    edited October 2023

    Couple of months ago they change the smsc you can check that

    1. Make sure your phone is correctly configured for the Short Message Service Center (SMSC).
    2. The number configured in your phone must be: 1-514-424-0053.
    3. The process can vary from one phone model to another. Here are two examples:
    4. Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages 
    5. Verification on iOS: Make sure you have the latest network provider setting updates.
    6.  
    7. Most phones allow you to enter the ''+'' character by holding down the ''0'' key for a few seconds.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: 

    1. https://www.facebook.com/fizzca/


  • Allison W.
    Allison W. Posts: 1,272 ✭✭

    Thank you. Yes, everything is configured correctly on my phone. Chat was less than helpful, but they've now opened a ticket.

  • Code : 8CE6H
    Code : 8CE6H Posts: 8,991 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6747716#Comment_6747716

    Hello Allison W.,

    You should then have an answer with the ticket. Have a good trip!

  • Whizz
    Whizz Posts: 23,028 admin

    Hello Allison W.,

    I just verified the situation and it seems like the technical team is still verifying the ticket. As soon as we have a response from them, we will immediately reach back to you via email, so please keep an eye on your inbox. 
    If you need more information in the meantime, or you need assistance with anything else, feel free to reach back to us in private. Here is how to do it https://fizz.ca/en/support.

    Have a good one!
    -Sergiu

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