Why Fizz doesn't understand $32.6 is not $31?

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Seani
Seani Posts: 28 ✭✭
edited October 2023 in About my account

@Whizz

Sent a few screenshots. Fizz "support" didn't get it.


I know $1 x 2= $2 rebate for the addon, but I'm talking about $32.6 charge.


33-2 = $31 , not $32.6 , right ?


If you said it's right, show me the proof please. Why $32.6 = $31 ?


31 is not 32.6 screenshot.jpg


Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,069 ✭✭
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    Hi

    yes it seems to have an error, since on my opinion should be 23+10+.46-2=31.46

    since you don't have the taxes since you pay with the referral bonus

  • Seani
    Seani Posts: 28 ✭✭
    edited October 2023
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    https://forum.fizz.ca/en/discussion/comment/6747059#Comment_6747059

    Basically your logic is right, There is no $0.46 e911 fee in Ottawa since this is 613 number. $23+$10 - 2 = $31.

    Fizz "support" has no clue at all, with several screenshots.

  • A17
    A17 Posts: 8,137 ✭✭
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    Hello Seani,

    Normally, a computer does not make errors. Perhaps a particularity of the place where you live?

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,493 ✭✭
    edited October 2023
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    This looks like a display issue/bug, I have something similar as well but I don't really care as the amount I really paid is according to my plan.

  • Seani
    Seani Posts: 28 ✭✭
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    That's glad to hear

  • Whizz
    Whizz Posts: 19,225 admin
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    Hello Seani,
    I’m sorry for the situation you have encountered.
    I have verified your Fizz member account and I can see that a ticket was already escalated to our technical team.
    You can see your ticket in your Fizz member account > My settings > My tickets.
    As soon as the situation is solved, you will receive an e-mail with the ticket's details.
    I hope you have a pleasant day!
    -Mihai

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