Cable Internet Down in Verdun

Gabriel D. 3975
Gabriel D. 3975 Posts: 8 ✭✭
edited October 2023 in Internet

My cable internet went down in Verdun about 1800h.


Anyone else having issues?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,844 ✭✭

    Hi

    Did you try to contact the support to check with them if there is some work in your area?

    Do you know some of your neighbors with a cable internet to see if they have the same problem?


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Gabriel D. 3975
    Gabriel D. 3975 Posts: 8 ✭✭

    The modem signal has returned after a ~20 minute outage.

  • Code : 8CE6H
    Code : 8CE6H Posts: 8,960 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6747108#Comment_6747108

    Hello Gabriel D. 3975,

    So, is everything back to normal? Great! This happens sometimes.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,844 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6747108#Comment_6747108

    Thank you to let us know

  • elena code xzi4t
    elena code xzi4t Posts: 8,358 ✭✭

    Good for you

  • Whizz
    Whizz Posts: 22,967 admin

    Hello Gabriel D. 3975,

    I’m sorry for the situation you have encountered.

    I just verified your modem in my tools and I found that on 24/10/2023 at 16:18:44 our technicians' team found some interferences on the system line (from the main equipment to one of the important poles around you).

    They found that some signals of our customers are out of our specifications and they sent a team to your location to solve this situation.

    I have verified your area situation and it seems like the maintenance workings have been solved in the meantime (on 24/10/2023 at 18:53:23).

    Please electrically restart your modem, by disconnecting the power cord from the back; disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends, then plug the power cable back in.

    You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.

    Verify this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it.

    I hope you have a pleasant day!

    -Mihai

This discussion has been closed.

Categories