New and improved Wi-Fi app at your service.
Internet members, the app to manage your Fizz Wi-Fi network has been replaced. The new app comes with great features such as:
Self-diagnostic tool
Diagnose and fix issues, as well as optimize and secure your Wi-Fi signal.
Support directly from the app
Interact with tech support directly from the app.
Wi-Fi master, now from a distance
Manage your Fizz Wi-Fi network and see which devices are connected, regardless of where you are.
The old app is no longer available so make sure to download the new one:
Important: To log in, you must now use the same credentials as your Fizz account.
Comments
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That's great , it's good to know, I am downloading the new app now, thank you Whizz!
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I just used the new app to test my speed. It shows faster than on the app Speedtest. Bye the way, I downloaded the app "iprelay", what does it use for? mobile?
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Great! Thank you for the links.
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Good to know all o know is fizz is getting better everyday
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Hello, I am unable to connect my device to the new app. It keeps asking for an Administrator code without telling me where to find this info. And when I do the reset, it doesn't work and ask me for the same info again. Please help. Thanks.
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I also have a similar issue syncing my device with the new app. It asks for the administrative password which I enter but it says it's invalid even though I'm able to access via the web UI using it. I've tried changing it to a new admin password without any visible change to the error I get. Please help. Thanks!
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Thank you for describing your situations to us.
The Administrative password is the security password you have set for the modem's interface (the password you use when you're connecting to 192.168.0.1). You should also test with the Fizz member account password or the initial password set for the modem (Default key). You can also try this password: "Password" (without quotation marks).
If you no longer know this password or none of the above mentioned passwords work, you have to factory reset by holding the reset button pressed for 20 seconds. The button is located on the back of the modem above the ethernet sockets.
Once you proceed, the network name will become visible on your device, indicated by the label found on the back of the modem, accompanied by "Easy Connect."
To connect, simply click on the network name and enter the default password located on the back of the modem.
When you have successfully set up the modem, you will need to reconnect your devices using the updated network name and password.
You can see more details regarding this here: https://fizz.ca/en/faq/how-install-my-wi-fi-modem (#5).
I hope you have a pleasant day!
-Mihai
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Whats the benefit of this app?
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Would also like to know what the benefit of this app is
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Also, kind of running out of space on my phone, I do not want useless apps or apps that I do not really need
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Self-diagnostic tool, support directly from the app and Wi-Fi master, now from a distance.
R S and Easygolucky, read the message at the top...
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Thank you for the summary :)
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But I don't use it! 😉
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How can I use the app if I switched off the wifi on fizz router and using my own personal router ?0
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Z4C0, I think the Fizz app works with the Fizz router.
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I got it and yes it only does home wifi
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HAHA I got it! seems good
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Have a nice day Easygolucky !
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Nice!! Now it's time for a proper app for mobile customers!
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Thank you! you too :)
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Oh very true! Or one app that does both
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Anyone with problems withthe activation of their new Fizz router? Tech changed mine Thursday nov 8 and still not activated. Cust serv repeating a team is looking inot the issue.0
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That's great
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You need to contact Fizz customer service and they will create a ticket if the siuation warrants it.
We cannot contact directly to technical support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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great ill try it out
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great update!
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I don't believe that the IPRelay app is a legit Fizz app. The developer (Viiz communications) of the app has apps for all the other telecom companies which is sketchy.
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Does this app have a use when your modem is set to bridge mode?
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Now, we need a Fizz app for mobile service.
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Hello please help. The old app wasn’t connecting my internet so I downloaded the new one but I cannot connect to my previous network nor install a new one. It gives me an error saying My firmware version of this WiFi device does not support the application. The provider has decided not to activate it. Please I cannot fix this myself. Can anyone from fizz support reply please?0
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Hello Help, i downloaded the new app but I cannot connect to my previous network. It says the Firmwire version of this wifi device does not support this application! Your service provider has decided not to activated this time! What does this mean? Anyone ? Fizz technical support is needed. I cannot fix this myself. Please.0
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> @Marinak said:
> Hello Help, i downloaded the new app but I cannot connect to my previous network. It says the Firmwire version of this wifi device does not support this application! Your service provider has decided not to activated this time! What does this mean? Anyone ? Fizz technical support is needed. I cannot fix this myself. Please.
Any luck fixing the issue you mentioned?0 -
Hey there, did you ever get a fix for this? Thank you!
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Will Fizz internet service come to BC?0
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Not that I know of, at least for now... I think they are planning to slowly expanding if the current steps are succesfull
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Good to know! Downloading right now
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First: thankyou for the app it workd perfecrly
Second: Fizz, could you please develop a fizz mobile app for your phone plan? It would be so awesome :)
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I will probably switch to Fizz also for home internet, given the new lowered price! I look forward to downloading the app and see what it does. Thank you Fizz! We keep waiting for a mobile app then!
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We seriously need a client app. Having to log in on the website site everytime is not userfriendly.
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A mobile app would be great really!
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They all work great for me!
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What works great?
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That's great, I'll try it!0
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Self-diagnostic tool
Support directly from the app
Wi-Fi master, now from a distance
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Oh that's good to hear!
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It's great to hear that!
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Did anyone test it until now?1
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I did... I'd say it works just fine
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