internet down several times a day

Datarask
Datarask Posts: 26 ✭✭
edited October 2023 in Internet

Hi,

My internet start to stop working several times a day, I work from home and always on calls with customers, and the calls just shut down randomly because no more internet.

I upgraded a month ago to the 100mb/30.

Every time I have to restart the modem, and wait till its back and start all over.

Any ideas what can be the problem ?

Best Answer

  • Whizz
    Whizz Posts: 23,075 admin
    Answer ✓

    Hello Datarask,
    I am sorry to hear that your connection is dropping sometimes, and our customer service representatives will gladly help you if you reach out in private. Here is a link you can use to do so https://fizz.ca/en/support. 
    Also, if you would like to get more information about your WIFI network and how to improve it, you can try downloading the new Fizz WIFI App, logging in with the email address and the password of your Fizz account, registering your modem, and doing some troubleshooting.
    To start troubleshooting follow these instructions:
    ►Stand next to your Modem
    ►Open the Fizz Wi-Fi application and tap the 3 dots in the top right to open the application menu
    ►Tap “Fizz support”
    ►Tap “Tools and support”
    If you need more information on it, feel free to contact us. 
    Have a good one!
    -Sergiu 

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,883 ✭✭

    Hi @Datarask

    Did you try to reset to the default configuration?


    • Try a factory reset the modem 

    Using a small, sharp object, press the modem’s reset button for 10 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.

    ), wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.


    Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix



    How many device you have connected to it?


    You can chat in direct

    Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

    If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Datarask
    Datarask Posts: 26 ✭✭

    I will try that later after I finish my job.

    How many devices connected at the same time ? I do have a lot devices that use internet, but when I am working it's only my phone and my work laptop.

    Sometimes another phone and another laptop if my family member is working from home too, but those last 3 days, only my laptop and my phone were connected, an it kept cutting.

  • Liwei
    Liwei Posts: 718 ✭✭

    It happened to me yesterday too. Twice during the day, and it came back by itself after 10-30 minutes. I wonder why. It never did this before

  • Datarask
    Datarask Posts: 26 ✭✭

    Same here it was all good, then the last 3 days, problems started.

  • Code : 8CE6H
    Code : 8CE6H Posts: 9,006 ✭✭
    edited October 2023
    https://forum.fizz.ca/en/discussion/comment/6746183#Comment_6746183

    My speed is lower than those who seem to have this problem. No problem for me but my speed is only 30Mbps.

This discussion has been closed.

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