I can make calls but can't receive calls nor text messages

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Clint2022
Clint2022 Posts: 7 ✭✭
edited October 2023 in My Mobile

I restarted my phone

I was on the 8$/month package

I added 300 minutes and I can't receive calls

I turned on/off airplane mode, etc...

I had enough problems with Fizz so far, if it doesn't work, I will cancel by 8 contracts with Fizz


Your help would be appreciated

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,151 ✭✭
    edited October 2023
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    Hi

    did you try to contact the support

    Double chekc the DND

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Code:8CE6H
    Code:8CE6H Posts: 8,236 ✭✭
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    https://forum.fizz.ca/en/discussion/2646060/i-can-make-calls-but-cant-receive-calls-nor-text-messages

    You have to be patient with Fizz. Low prices and a little more time to organize everything...

  • Jess_i88b6
    Jess_i88b6 Posts: 13,151 ✭✭
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    https://forum.fizz.ca/en/discussion/2646060/i-can-make-calls-but-cant-receive-calls-nor-text-messages

    Double check if you don't have enable the DND (Do not disturb) on your phone

  • Clint2022
    Clint2022 Posts: 7 ✭✭
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    Hi, thanks for all your answers. It's still not working l. I can't receive calls. I am not on DND.

  • authorone
    authorone Posts: 97 ✭✭
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    I would suggest : 

    1.Re-insert SIM Card

    Another magical solution that can do wonders is to remove the SIM card from your phone for a few seconds. 

    Clean it with a microfiber cloth or blow some air on it. 

    Then put it back in your phone.

    2. Change Network Band

    Often, it’s your carrier’s network band that can stop your iPhone from receiving calls. 

    To fix it, you will need to switch to a different network band. 

    If you’re on a 5G network, for example, switch to 4G, and so on. 

    Go to Settings > Mobile data > Mobile data choices > Voice & data to do so. 

    You should also toggle the VoLTE option on or off.

    3. Update iPhone

    Install any outstanding software updates on your iPhone as soon as possible. 

    Often, using old software can also cause this problem. 

    Go to Settings > General > Software to check and install the latest updates.

  • Whizz
    Whizz Posts: 19,534 admin
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    Hello Clint2022,
    I am sorry for the situation encountered,
    I have verified your account and I can see that your coverage is Quebec. 
    You can use the add-ons only while you are in the green area on this coverage map: https://fizz.ca/en/coverage
    There are no issues on the account that could prevent you from receiving calls or text messages.
     Also, please contact us in private using the steps provided by Jess_i88b6  in order to help you with some additional troubleshooting steps. 
    Thank you for your understanding!
    Have a good day!
    -Eugen

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