Problem connecting to my account

Luck96
Luck96 Posts: 2 ✭✭
edited October 2023 in My Mobile
Each time i try to connect to my account i get this message: We are sorry, Unexpected error when authenticating with identity provider

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,140 ✭✭

    Try to clear the cookies and cash (restart your browser after that) or open the site in Incognito mode.

  • Code : 8CE6H
    Code : 8CE6H Posts: 9,010 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6744686#Comment_6744686

    Same for me today. I cleared the cookies and it worked.

  • Whizz
    Whizz Posts: 23,081 admin

    Hello @Luck96,

    Thank you for describing your situation to us.

    I have verified your situation and it seems like the e-mail associated with the Fizz member account is not confirmed. I created a ticket regarding this situation and as soon as it is solved, you will receive an e-mail from us on the e-mail associated with the Fizz member account.

    I hope you have a pleasant day!

    -Mihai

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