paying for 200mbps but constantly getting 70-89mbps
whats the solution? is 200mbps offered in my region? montreal canada
Best Answer
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Hello msimonds13,
I am sorry for the situation encountered,
I have verified your account and I can see that you have increased your plan to the speed of 200 mbps starting with August 9.
I also ran a diagnostic on your network and I do not see any issue with your speed. The speed is provided since the 9th.
In order to try to fix this, I kindly advise you to follow these troubleshooting steps:
Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
Also, please disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends.
Furthermore, try a different ethernet port in the modem's back, restart your computer and test the speed again.
And I would advise to test the speed with multiple devices, to know for sure that your device is not at fault there.
If the same issue is encountered, I advise you to contact us in private to further investigate.
Some troubleshooting steps can be found here as well: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
To reach out to us, click on the FAQ above, scroll down> click on the green bubbe and choose the contact way prefered.
Thank you for your understanding!
Have a good day!
-Eugen1
Answers
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Hi @msimonds13
How do you test your speed?
Are you using the Fizz app or a device connected directly to the modem with the ethernet cable?
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different speed test websites all get the same speed0
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The problem is how you do the test
the majority of the time is the wifi
are you connected with the Ethernet cable to the modem
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