paying for 200mbps but constantly getting 70-89mbps

msimonds13 Posts: 4
edited September 14 in Internet
device plugged in to ethernet is this normal? tested at different times a day.
whats the solution? is 200mbps offered in my region? montreal canada

Best Answer

  • Whizz
    Whizz Posts: 17,393 admin
    Answer ✓

    Hello msimonds13,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you have increased your plan to the speed of 200 mbps starting with August 9. 
     I also ran a diagnostic on your network and I do not see any issue with your speed. The speed is provided since the 9th. 
    In order to try to fix this, I kindly advise you to follow these troubleshooting steps: 
    Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
    You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
    Also, please disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends.

    Furthermore, try a different ethernet port in the modem's back, restart your computer and test the speed again.
    And I would advise to test the speed with multiple devices, to know for sure that your device is not at fault there. 
    If the same issue is encountered, I advise you to contact us in private to further investigate.
    Some troubleshooting steps can be found here as well:
    To reach out to us, click on the FAQ above, scroll down> click on the green bubbe and choose the contact way prefered. 

    Thank you for your understanding!
    Have a good day!


  • Jess_i88b6
    Jess_i88b6 Posts: 9,929 ✭✭

    Hi @msimonds13

    How do you test your speed?

    Are you using the Fizz app or a device connected directly to the modem with the ethernet cable?

  • msimonds13
    msimonds13 Posts: 4
    different speed test websites all get the same speed
  • Jess_i88b6
    Jess_i88b6 Posts: 9,929 ✭✭

    The problem is how you do the test

    the majority of the time is the wifi

    are you connected with the Ethernet cable to the modem

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