I have ordered fizz modem but I was not available at home when delivery was attempted
Best Answer
-
Wait today to see if they will deliver it and/or contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
1
Answers
-
Hello Prabh_Sarna16,
Thank you for your interest in our services,
I can see that the first attempt to deliver the modem failed.
To receive it, you will have to contact the delivery company and schedule a new attempt to deliver it when you are home to receive the modem. Your signature is required to receive it.
To see who you need to contact, go into your account> my settings> Order history> see details> click on the tracking number and there you can see the delivery company that you should call to reschedule the delivery appointment.
More details can be found here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
Also, for clarification on this situation, you can contact us in private using the steps Jess_i88b6 provided you with.
Thank you for your understanding!
I wish you a wonderful day!
-Eugen0
Activity feed
Categories
Top contributors
this week
@alexanderluo10890Apprentice 5/5
1447pts
@Brian_TanBig Geek 5/5
1172pts
@BeakBirdSupreme Geek 5/5
1170pts
