I have ordered fizz modem but I was not available at home when delivery was attempted

Prabh_Sarna16 Posts: 2
edited September 13 in Internet
So will they try to deliver it again or not?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 9,929 ✭✭
    Answer ✓

    Hi @Prabh_Sarna16

    Wait today to see if they will deliver it and/or contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/


  • Whizz
    Whizz Posts: 17,393 admin

    Hello Prabh_Sarna16,
    Thank you for your interest in our services,
    I can see that the first attempt to deliver the modem failed.
    To receive it, you will have to contact the delivery company and schedule a new attempt to deliver it when you are home to receive the modem. Your signature is required to receive it. 
    To see who you need to contact, go into your account> my settings> Order history> see details> click on the tracking number and there you can see the delivery company that you should call to reschedule the delivery appointment.

    More details can be found here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
    Also, for clarification on this situation, you can contact us in private using the steps Jess_i88b6  provided you with.

    Thank you for your understanding!
    I wish you a wonderful day!

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