Impossibile to activate a plan

LSaitta · September 2023

I'm trying to activate my first Fizz plan through the website. Everything is fine until I need to put the shipping address for the SIM card, at that point I get an error message that says "Please enter an address located in the same province as your home address." even though it's autocompiled with my home address. I also tried to put a friend's address but it won't help.

I'm also in Ottawa so it's not a problem of coverage.

Jess_i88b6 · September 2023

Hi @LSaitta

The Fizz coverage is on the Ottawa region too, in order to receive more precise information you need to contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/