Impossibile to activate a plan

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LSaitta
LSaitta Posts: 2 ✭✭
edited September 2023 in Internet
I'm trying to activate my first Fizz plan through the website. Everything is fine until I need to put the shipping address for the SIM card, at that point I get an error message that says "Please enter an address located in the same province as your home address." even though it's autocompiled with my home address. I also tried to put a friend's address but it won't help.

I'm also in Ottawa so it's not a problem of coverage.

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,098 ✭✭
    Answer ✓
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    Hi @LSaitta

    The Fizz coverage is on the Ottawa region too, in order to receive more precise information you need to contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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