My number is # I checked my wallet still have $ 8.38

Teh-Hsiu Y. #18454
Teh-Hsiu Y. #18454 Posts: 2 ✭✭
edited September 2023 in My Mobile

Why I can't make an call ?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,400 ✭✭
    edited September 2023 Answer ✓

    Hi @Teh-Hsiu Y. #18454

    Please modify your post to delete your personal information, this is a public forum. Click on the 3 horizontal points in order to edit

    Regarding your problem, did you try to reboot the phone? You can also try to put the phone in airplane mode for 30 seconds.

    If you are in Fizz Ext enable the data roaming in the phone

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:


  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 7,101 ✭✭

    Please don't put your personal information on the public forum.

  • YTH
    YTH Posts: 37 ✭✭

    Are you out of your coverage area?

  • Whizz
    Whizz Posts: 20,697 admin

    Hello Teh-Hsiu Y. #18454,
    I am sorry for the situation encountered,
    I have verified your account and you have money in your wallet. 
    I do not see any issues on the network in regards to your plan.
    Your plan includes only Quebec coverage area at this time. 
    Please, note that if you want to use the pay as you go option while you are outside the green are on this map: you are required to activate your roaming on the phone as well. 
    I would also advise you to take the SIM card out of the phone and reinsert it, then restart the phone and try to place a call again.
    If the issue persists, please contact us in private and provide us with the error message you hear when you try to place a call, the location where the issue is encountered and 3 numbers that you have tried to call, to see if the issue is with a specific phone number or more. 

    Some troubleshooting steps can be found here:

    Furthermore, I have edited your post and removed the phone number. Please, make sure that you do not share your private information on a public space ( phone number, email, full address). 
    Here you can see the guidelines for the Forum:
    I count on your understanding!
    Have a good day!

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