Billing
Why is my monthly plan saying $153?!
Answers
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Hi @Giovanni T.
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As user it is difficult to know
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
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Or by private message on Facebook: https://www.facebook.com/fizzca/
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Ouch! Definitely check out the detailed receipt!
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Fizz this day has a problem displaying the right price, multiple users reported this problem, contact the support to have it fixed.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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For me, it is also a wrong amount. The customer service told me it was a display error.
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Hello Giovanni T.,
Sorry to hear about the issue.
I escalated a ticket so our technical team can address the issue.
Yo will be reached back via e-mail in the shortest time possible once our agents receive their feedback.
Apologies for the inconvenience caused.
You can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Thank you for your understanding.
Have a good one,
-Raul0
