Billing

Giovanni T.
Giovanni T. Posts: 5 ✭✭
edited September 2023 in My Mobile

Why is my monthly plan saying $153?!

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    edited August 2023

    Hi @Giovanni T.

    View transactions history

    See your Transaction history

     

    As user it is difficult to know


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/



  • Thierry C. #38944
    Thierry C. #38944 Posts: 235 ✭✭

    Ouch! Definitely check out the detailed receipt!

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭

    @Giovanni T.

    Fizz this day has a problem displaying the right price, multiple users reported this problem, contact the support to have it fixed.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • snow_code_ROZ9N
    snow_code_ROZ9N Posts: 95 ✭✭

    For me, it is also a wrong amount. The customer service told me it was a display error.

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Giovanni T.,

    Sorry to hear about the issue.

    I escalated a ticket so our technical team can address the issue.

    Yo will be reached back via e-mail in the shortest time possible once our agents receive their feedback.

    Apologies for the inconvenience caused.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    -Raul

This discussion has been closed.