Billing

Giovanni T.

Why is my monthly plan saying $153?!

Jess_i88b6

Hi @Giovanni T.

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See your Transaction history

 

As user it is difficult to know

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Thierry C. #38944

Ouch! Definitely check out the detailed receipt!

Jess_i88b6

@Giovanni T.

Fizz this day has a problem displaying the right price, multiple users reported this problem, contact the support to have it fixed.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

snow_code_ROZ9N

For me, it is also a wrong amount. The customer service told me it was a display error.

Whizz

Hello Giovanni T.,

Sorry to hear about the issue.

I escalated a ticket so our technical team can address the issue.

Yo will be reached back via e-mail in the shortest time possible once our agents receive their feedback.

Apologies for the inconvenience caused.

You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

Thank you for your understanding.
Have a good one,
-Raul