Visual voicemail only on mobile data? not wifi?
Hi, got a question. Whenever I get a voicemail, I don't receive any notifications from fizz's visual voicemail app. Only once I've checked the voicemail by actually calling that I then receive the following notification from the app: "This operation can only be performed if the Mobile Data network is available".
I am connected via wifi but mobile data is enabled/available at all times with strong signal.
If I disable wifi, the app will then work normally. As soon as I get a voicemail, I will immediately get a proper notification from the app saying that I have a new message. Turn wifi back on, and then no notifications until I actually call the voicemail the "old way".
I asked support about this and they say that it's normal, that I have to be exclusively connected thru the mobile data for it to work. If I am on wifi, it won't work.
Seems rather strange. I mean, most of us are on wifi when at home, so the app wouldn't work whenever we are at home??? o.O
It's no big deal for me but I just find this limitation a bit strange. What do you all think?
Best Answer
-
Hi @SVoyager
Can you try to disable the use of the wifi to the Fizz app? Check this if it can helps https://gadgetstouse.com/blog/2023/04/10/block-internet-access-for-specific-apps-android/
What phone are you using?
0
Answers
-
Yes only on data, not on WiFi. I observed this as well, looks like an app limitations.
1 -
Nice find there @Jess_i88b6 . Didn't know we could restrict data usage like that. Indeed I limited the app to mobile data and it works fine. Putting it back to wifi + mobile data and it fails. Back again to mobile only and it works.
Effective fix, very nice, thanks!
0 -
You are welcome!
0 -
Hello there SVoyager!
I'd like to add to what the others have said by mentioning that the Visual Voicemail feature is dependent on Mobile Data while only the regular voicemail uses the minutes/call function.
The Visual Voicemail FAQ mentions this here: https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work
There's more information on it aside from what it uses to function which could come in hand in the future.
Have a good one!
-Paul 🖖0
