PROBLEM FIZ INTERNET! Often my router loses the WAN IP
Often (in 5 min. period) my router loses the WAN IP.
As you can see in the picture
Two people at home we work online and one student studies.
Please fix this problem and don't close my thread until the problem is solved.
Me as a CISCO certified IT network specialist, I can say a few things:
Don't make me look for the problem on my home LAN and reboot the router. This is of course done.
Just do what is necessary to stop this from happening again, otherwise I have no choice but to change ISP.
Answers
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Maybe you should contact support directly by chat if you believe it's a problem coming from them, as it sounds to.
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Maybe! .. ;)
yes, great, I have to wait for 29 people before me, why not?
AHAHAHAHAH
I've done this before, the problem was solved for a while and it's happening again, let people know...
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I will starting asking to monitor the WAN signal
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Do you have 200Mbs package ? If so I would suggest you to change it to a 100Mbs to see if it would help. Several people complaining about having trouble with their internet since they change their package to 200Mbs . This is of course not a fix , it's a work around.
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Do you have more details about troubles encountered by people changing to 200Mbs? Is it related to WAN IP lost or not provided?
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No It was not stated that they " lost WAN IP" .
The most common info was : they lost their connection to internet several times a day randomly even after reset modem, in some cases (not all) after their modem changed. The root cause was not known. The only common point was : their problem started when they switched to 200Mbs package.
Remarks : Not all users with 200Mbs package have this issue thought.
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Hello Kaloyan,
I am sorry for the situation encountered,
I have verified your account and I can see that you managed to get in touch with our customer service team.
We have set up an appointment with a technician for you as the signals that the modem received and sent out were outside of the normal parameters. That is why you could see in the Interface that the WAN disappeared as well.
Make sure to read the information from here in regards to your appointment: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Thank you for your understanding!
Have a good day!
-Eugen
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