Unlimited Service Interruption
I have been without service now more than 14 days supposedly for technical reasons
I was wondering is something wrong me that its taking everything out of me ? I feel its at the point where i can no longer bear it ?
Does anyone have a solution to help me, because for the last 2 weeks i have been chatting and getting nowhere, i am in the same position i was 2 weeks ago
Answers
-
Hi @sbl5609
As users with don't know your problem, you should give us more details
- mobile or residential internet
- what is the exact problem
0 -
what internet or mobile service
0 -
I switched my service from Videotron to Fizz, 2 days later suddenly i lost my service and since then i am without service
0 -
typical mobile service
0 -
Therefore you don't have the signal?
If this is the case, did you try the SIM to another phone?
Do you have a specific erroer on the phone?
0 -
i tried everything they tried all troubleshooting I've even swapped to a new simcard
0 -
If you try everything, only the support can help you out, I am so sorry
0 -
is your Videotron SIM card functional?
did fizz support open a ticket?
0 -
the problem is they are not, all they are saying is "rest assured" " we are waiting for technical dept., i have been these silly answers time and again for the last 2 weeks but nothing is happening.
and since the only communication line is electronic, they can very easily hide behind the screens and keyboards, there is no need for them to face someone with such a problem.
0 -
They opened many tickets but nothing is budging
0 -
@Whizz can you please take a look?
0 -
I already the know answer he is going to come up with, the same answer i have been getting for the past 2 weeks
Is Legal action an option ?
0 -
check this page https://fizz.ca/en/faq/resolving-issues
0 -
thanks for trying, but all this info is useless
0 -
Did you read it till the end of the page?
0 -
Yes indeed i did
0 -
you have to wait for their solution not much to do moreover we are users
you have to be patient not obvious it's on
0 -
how can you survive 2 weeks + without service ?
0 -
Hello sbl5609 ,
First of all, I would like to apologize for the issue that you are having.
From what I verified on your account and also on the ticket that`s in progress for quite a while, multiple teams are trying to verify and check what`s happening.
Basically, they are trying to first confirm that there was no issue with the transfer in the first place and then check if the provisioning was fully made from their side.
We have higher-ups and 2 technical team departments that are working and checking out for a possible solution to the situation.
I also asked on my side if there is something we can do to speed up the process, but for the moment I can only invite you to wait for further updates via e-mail.
While we also fully understand that you`ve had a quite an unpleasant experience from the start, I would like to ask you to stop opening so many contact forms as they really hinder the way our customer service can help with the case.
To put it lightly, the `spam` messages that you are sending are too many, and they won`t really help solve the situation further.
As I said, I know it`s quite a frustrating experience, and I`m personally really sorry that you are going through it, yet we have many departments that are trying to find a solution - they just need a bit more time.
Hopefully, everything will be resolved soon as you can track the ticket status via My settings - My tickets, to also have a view on its progress.
Thank you for your understanding and patience on this matter.
Have a good one,
-Raul0
