Unlimited Service Interruption

sbl5609
sbl5609 Posts: 11 ✭✭
edited August 2023 in My Mobile

I have been without service now more than 14 days supposedly for technical reasons

I was wondering is something wrong me that its taking everything out of me ? I feel its at the point where i can no longer bear it ?

Does anyone have a solution to help me, because for the last 2 weeks i have been chatting and getting nowhere, i am in the same position i was 2 weeks ago

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,946 ✭✭
    edited August 2023

    Hi @sbl5609

    As users with don't know your problem, you should give us more details

    • mobile or residential internet
    • what is the exact problem
  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,698 ✭✭

    what internet or mobile service

  • sbl5609
    sbl5609 Posts: 11 ✭✭

    I switched my service from Videotron to Fizz, 2 days later suddenly i lost my service and since then i am without service

  • sbl5609
    sbl5609 Posts: 11 ✭✭

    typical mobile service

  • Jess_i88b6
    Jess_i88b6 Posts: 13,946 ✭✭
    edited August 2023

    Therefore you don't have the signal?

    If this is the case, did you try the SIM to another phone?

    Do you have a specific erroer on the phone?

  • sbl5609
    sbl5609 Posts: 11 ✭✭

    i tried everything they tried all troubleshooting I've even swapped to a new simcard

  • Jess_i88b6
    Jess_i88b6 Posts: 13,946 ✭✭

    If you try everything, only the support can help you out, I am so sorry

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,698 ✭✭

    is your Videotron SIM card functional?

    did fizz support open a ticket?

  • sbl5609
    sbl5609 Posts: 11 ✭✭

    the problem is they are not, all they are saying is "rest assured" " we are waiting for technical dept., i have been these silly answers time and again for the last 2 weeks but nothing is happening.

    and since the only communication line is electronic, they can very easily hide behind the screens and keyboards, there is no need for them to face someone with such a problem.

  • sbl5609
    sbl5609 Posts: 11 ✭✭

    They opened many tickets but nothing is budging

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,337 ✭✭

    @Whizz can you please take a look?

  • sbl5609
    sbl5609 Posts: 11 ✭✭

    I already the know answer he is going to come up with, the same answer i have been getting for the past 2 weeks


    Is Legal action an option ?

  • sbl5609
    sbl5609 Posts: 11 ✭✭

    thanks for trying, but all this info is useless

  • Jess_i88b6
    Jess_i88b6 Posts: 13,946 ✭✭
  • sbl5609
    sbl5609 Posts: 11 ✭✭

    Yes indeed i did

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,698 ✭✭
    edited August 2023

    you have to wait for their solution not much to do moreover we are users

    you have to be patient not obvious it's on

  • sbl5609
    sbl5609 Posts: 11 ✭✭

    how can you survive 2 weeks + without service ?

  • Whizz
    Whizz Posts: 23,369 admin

    Hello sbl5609  ,

    First of all, I would like to apologize for the issue that you are having.

    From what I verified on your account and also on the ticket that`s in progress for quite a while, multiple teams are trying to verify and check what`s happening.

    Basically, they are trying to first confirm that there was no issue with the transfer in the first place and then check if the provisioning was fully made from their side.

    We have higher-ups and 2 technical team departments that are working and checking out for a possible solution to the situation.

    I also asked on my side if there is something we can do to speed up the process, but for the moment I can only invite you to wait for further updates via e-mail.


    While we also fully understand that you`ve had a quite an unpleasant experience from the start, I would like to ask you to stop opening so many contact forms as they really hinder the way our customer service can help with the case.

    To put it lightly, the `spam` messages that you are sending are too many, and they won`t really help solve the situation further.


    As I said, I know it`s quite a frustrating experience, and I`m personally really sorry that you are going through it, yet we have many departments that are trying to find a solution - they just need a bit more time.

    Hopefully, everything will be resolved soon as you can track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding and patience on this matter.
    Have a good one,
    -Raul

This discussion has been closed.