Missing a rebate
Answers
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Hi @applebaby
Did you apply the bonus to the slot?
The bonus will be activated the next billing cycle after inserted in the slot.
If the bonus was applied the previous billing cycle, you need to contact the support, to have the problem solved
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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yes, I applied and I already wait more than 3 months.
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yes, I applied and I already wait more than 3 months
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Then you need to contact the support to have the situation rectified, here we are users
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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we are users when the bonus was applied?
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@applebaby wrote it, more than 3 months ago
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ok he wrote it afterwards
he needs to contact support then
green bubble bottom right https://fizz.ca/en/support
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This is definitely not good, contact customer support for refund.
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Hello applebaby ,
Sorry to hear about the issue!
I verified your account and it looks like our team managed to escalate a ticket to address the issue.
Our team will back via e-mail in the shortest time possible once the situation is resolved.
Apologies for the inconvenience caused.
You can also track the ticket status via My settings - My tickets, to also have a view of its progress.
On the last note, you`ve already been refunded for the upgrades that were not applied to your account and you can see the refund ( with taxes included also ), in My settings - Transaction history: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders and in your bank account the refund should be visible by the end of the day.
Thank you for your understanding.
Have a good one,
-Raul0
