internet connection interruption frequently

yiwang
yiwang Posts: 5 ✭✭
edited August 2023 in Internet

Frequent problems with brief interruptions of internet connection have been occurring for a few months now, with a higher probability of occurring in the afternoon, and lately almost every day, someone can help to solve it? thanks!

Answers

  • AK20230110
    AK20230110 Posts: 5,073 ✭✭

    Hello,


    You can consider resetting your Wi-Fi modem to its factory settings

    IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).


    Using a small, sharp object, press the modem’s reset button for 10 seconds.


    Once your modem has restarted ( after about 15 minutes ), follow the same instructions you used when you initially installed it.


    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.


    Try manually selecting different Wi-Fi channels on your modem:

    A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.

    Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. ... 

    Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1:


    Option 1: With the Fizz Wi-Fi app.


    1. Once in the app, choose My Wi-Fi.

    2. Select your Wi-Fi network.

    3. Select Advanced settings.

    4. You’ll see Wi-Fi 2.4 and Wi-Fi 5. Select a different channel for each frequency


    Option 2: With a browser.


    1. Connect to your Wi-Fi network. 

    2. Open the browser on any device, and enter the address 192.168.0.1

    3. Log in using these credentials:


    Username: cusadmin

    Password: (Enter your password, the one you chose when you initially configured your network)

     


    4. In the green bar, select Wireless.

    5. Then select:


    Basic settings

    5 GHz and/or 2.4 GHz

    Wireless channel

     

    6. Select a different channel.


    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6


    If in doubt you can always consult with the customer support: https://fizz.ca/en/support

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,380 ✭✭
    edited August 2023

    You can try basic TS steps: restart your modem, factory reset it, etc.

    If it doesn't help, contact customer support, they can check your modem's signals remotely.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,722 ✭✭

    restart your modem

    you can also try resetting your modem

    Restore your Wi-Fi modem to its factory settings
    1. IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
    2.  
    3. Using a small, sharp object, press the modem’s reset button for 10 seconds.
    4. Once your modem has restarted, follow the same instructions you used when you initially installed it.
    5.  
    6. Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

    if it persists contact the green bubble support at the bottom right https://fizz.ca/en/support

  • A1exia_L
    A1exia_L Posts: 18 ✭✭
    edited August 2023

    @yiwang I contacted Fizz Support about the same problem today and recommend that you also reach out to them about your unstable internet connection. Here are the steps that they are taking to try and resolve my unstable internet connection:

    1- After guiding me through a few checks including the condition of the coax cable, the power source (no extension cord), etc… Fizz completed a remote reset of the modem to try and correct the potentially corrupted signals. Then, they asked to test it for at least 24 hours before reaching back to them if the issue still persist.

    2- If the issue still persists after the 24h test, they will schedule a technician to come check the modem and the main box. There may be an issue with the main box that provides connection to the modems in my area because my neighbours are also experiencing unstable internet connection with Fizz.

    Good luck!

    P.S. I am still in the 24h test phase if you found a better way to get this resolved.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,380 ✭✭

    In my case it was a defective modem. After it's replacement no issues so far except related to the weather, planned activity in my region🤞.

  • Whizz
    Whizz Posts: 23,434 admin

    Hello yiwang,
    I am sorry for the situation encountered, 
    I have verified your connection and I can see that your modem is online. There are some signals not in the normal parameters. 
    In order to fix those, please try these troubleshooting steps.

    Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
    You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
    Also, please disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends.

    Check this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    In case the issues are occuring after, please contact us in private in order to advise you further. 

    You can use the steps provided by the above users to contact us. 

    Thank you for your understanding!
    Have a good day!
    -Eugen

This discussion has been closed.

Categories