No internet

Hello,

Do you have any lights working on the modem?

Have you tried to change electrical outlets, verify the breakers?

Hello,

You can consider resetting your Wi-Fi modem to its factory settings

IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted ( after about 15 minutes ), follow the same instructions you used when you initially installed it.

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Try manually selecting different Wi-Fi channels on your modem:

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.

Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. ... 

Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1:

Option 1: With the Fizz Wi-Fi app.

1. Once in the app, choose My Wi-Fi.

2. Select your Wi-Fi network.

3. Select Advanced settings.

4. You’ll see Wi-Fi 2.4 and Wi-Fi 5. Select a different channel for each frequency

Option 2: With a browser.

1. Connect to your Wi-Fi network. 

2. Open the browser on any device, and enter the address 192.168.0.1

3. Log in using these credentials:

Username: cusadmin

Password: (Enter your password, the one you chose when you initially configured your network)

4. In the green bar, select Wireless.

5. Then select:

Basic settings

5 GHz and/or 2.4 GHz

Wireless channel

6. Select a different channel.

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6

If in doubt you can always consult with the customer support: https://fizz.ca/en/support

@Theresa

You connection works with the VPN?

If this is the case you have a problem with the DNS

Do you have another device in order to test your connection?

Did you modify the DNS?