No internet
Answers
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Hello,
Do you have any lights working on the modem?
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I have no internet for 10 hours
wnat happened?
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Have you tried to change electrical outlets, verify the breakers?
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if it doesn't work contact the green bubble support at the bottom right https://fizz.ca/en/support
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Hello,
You can consider resetting your Wi-Fi modem to its factory settings
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted ( after about 15 minutes ), follow the same instructions you used when you initially installed it.
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Try manually selecting different Wi-Fi channels on your modem:
A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. ...
Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1:
Option 1: With the Fizz Wi-Fi app.
1. Once in the app, choose My Wi-Fi.
2. Select your Wi-Fi network.
3. Select Advanced settings.
4. You’ll see Wi-Fi 2.4 and Wi-Fi 5. Select a different channel for each frequency
Option 2: With a browser.
1. Connect to your Wi-Fi network.
2. Open the browser on any device, and enter the address 192.168.0.1
3. Log in using these credentials:
Username: cusadmin
Password: (Enter your password, the one you chose when you initially configured your network)
4. In the green bar, select Wireless.
5. Then select:
Basic settings
5 GHz and/or 2.4 GHz
Wireless channel
6. Select a different channel.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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if it doesn't work contact the green bubble support at the bottom right https://fizz.ca/en/support
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Ts was done xxxx times today
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Option 2: With a browser.
1. Connect to your Wi-Fi network.
2. Open the browser on any device, and enter the address 192.168.0.1
i cannot do this in the browser because I have no internet
smd on the app it’s not working either
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Another screenshot
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have you tried wired to see
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I do not have a wire
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This is not correct
I cannot use the internet er
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It shows connected to the Mac but is not working
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I fixed it by myself
I just used my knowledge .
vpn is the trick to habe it disconnected
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You connection works with the VPN?
If this is the case you have a problem with the DNS
Do you have another device in order to test your connection?
Did you modify the DNS?
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