Modem dead can't book a technician

Hello,

@Hendo

To book a appointment, you need to contact support... The support looks very busy recently ( just letting you know )

"Good to know: Service calls (for repairs) do not appear in your account. Reach us using the chat bubble to reschedule or cancel a service call...

If the appointment is a service call (for repairs)

A technician is sent to your address for a service call when your Home Internet service was diagnosed with a malfunction. After chatting with our Customer Service team, you’ll receive an email confirming the date and time slot for your appointment. Keep it for future reference because a service call does not appear in your Fizz account"

Source: 👇

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation...

Whatsapp: (438) 393-5814

Par message privé sur Facebook: https://www.facebook.com/fizzca/

If the appointment is a service call (for repairs)

1. A technician is sent to your address for a service call when your Home Internet service was diagnosed with a malfunction. After chatting with our Customer Service team, you’ll receive an email confirming the date and time slot for your appointment. Keep it for future reference because a service call does not appear in your Fizz account.
2. A service call is free of charge unless you are responsible for the source of the problem. For example, you modified the installation or one of your personal equipment is faulty. Adding or relocating an outlet may also involve fees, depending on the situation. Regardless, the technician will let you know on-site if any fees apply, and these fees will be automatically charged to the payment method associated with your Fizz account. 
3. To modify the date or time of the service call, contact our Customer Service team using the chat bubble.