Hi @Ashu07
Videotron has problems, since Fizz is using Videotron network is impacted too
Outage reported
[Update: July 14th 2023, 14:00]
Due to the weather conditions of the last few hours and the power outages that still affect several regions of Quebec, a degradation and, sometimes, an interruption of telecommunications services may affect certain customers.
Videotron teams are mobilized and working to restore services in the areas affected as the power supply is restored:
Wired services (Internet, TV and Home Phone)
Montreal (southern and western sectors of the island, L'Île-Perrot)
South Shore of Montreal (Longueuil, Boucherville, Greenfield Park, Sorel, Mercier)
North Shore of Montreal (Laval (Fabreville), Terrebonne, Mascouche)
Lanaudière (Saint-Gérard-Majella, L'Assomption)
Mobile Services
Degradation of mobile services may also affect certain customers in the West Island of Montreal.
IMPORTANT: The return of electrical power and several other factors influence the restoration of services. Even when electricity is back in an area, it is possible that telecommunications services remain affected, particularly if network infrastructures have suffered damage or if they are in an adjacent area that is not yet supplied with electricity.
In the meantime contact the support to signal your problem, here we are normal users
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
there are breakdowns everywhere you have to be patient
you can contact the green bubble support at the bottom right https://fizz.ca/en/support
we are users here
Looks like many customers are in the some situation...
You can reach customer service on Live chat at anytime : https://fizz.ca/en/support
From their site they update the information, and it seems that there are problem only in Sorel on the South shore
Is the internet back?
Hello Ashu07
I checked your account and saw that the situation has already been taken care of by my colleagues who recommended to contact us in private. We keep in touch 
Have a good day,
Alexandra
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