I cant reach anyone

Empire · July 2023

My modem is dead, ive been trying to reach fizz for the last 12h with no answer at all and im running out of data! My husband is sick and can’t contact anyone without it. I need to have someone answering asap to schedule a visit

AK20230110 · July 2023

Hello,

I assume that you tried a different electrical outlet, and that your electrical breaker at the ON position?

Support must be overwhelmed!

Recent events did not help much:

https://fizz.ca/en/faq/status-services

Empire · July 2023

https://forum.fizz.ca/en/discussion/comment/6717067#Comment_6717067

I did… for the past 12h

Sébastien code ZXEL1 · July 2023

https://forum.fizz.ca/en/discussion/2642542/i-cant-reach-anyone

for data you can ask here

https://www.facebook.com/groups/fizz.hub/

https://www.facebook.com/groups/partagededonnees?locale=fr_FR

https://www.facebook.com/groups/327645502178275

Empire · July 2023

https://forum.fizz.ca/en/discussion/comment/6717074#Comment_6717074

I forgot about that, i will ❤️ thank you!! Do you know if anyone else is having that problem? Or can you/people reach them via chat?

Sébastien code ZXEL1 · July 2023

https://forum.fizz.ca/en/discussion/2642542/i-cant-reach-anyone

several, internet outage

he is dead or just out of internet due to weather conditions

do you have lights on on your modem

greens and blues if you only have greens on, you are in, internet outage

Empire · July 2023

https://forum.fizz.ca/en/discussion/comment/6717077#Comment_6717077

No light! I know a lot are struggling with internet but it’s specifically the fact that i cant reach them that infuriate me 🥲

Sébastien code ZXEL1 · July 2023

https://forum.fizz.ca/en/discussion/comment/6717078#Comment_6717078

check the circuit breakers in the electrical panel or plug your modem into another outlet

I cant reach anyone

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