Are wifi calls possible now that we have VoLTE ?

ndr · June 2023

Hi everyone,

I understand that VoLTE and wifi-calls do not rely on the same network but I was hoping that the recent VoLTE migration might have unlocked the wifi-calling feature. Did anyone have any success in making wifi calls after the VoLTE migration?

Thanks,

N

Sébastien code ZXEL1 · June 2023

@ndr

no called wifi at the moment

Andrei_ref_R7VK1 · June 2023

No information on this topic. We are all users here.

@Whizz said to check the announcements regularly.

M T. #12340 · June 2023

No. wifi call is not available with Fizz for the moment.

Andrei_ref_R7VK1 · June 2023

Sébastien code ZXEL1

Jun 29, 2023

yes depends if you have the volte sim card and a volte fizz compatible phone

@ndr is asking about Wi-Fi calling feature.

AK20230110 · June 2023

Are wifi calls possible now that we have VoLTE ?

ndr

Jun 29, 2023

Hi everyone,
I understand that VoLTE and wifi-calls do not rely on the same network but I was hoping that the recent VoLTE migration might have unlocked the wifi-calling feature. Did anyone have any success in making wifi calls after the VoLTE migration?
Thanks,
N

@ndr

Hello, 👋

Here is a recent answer from Georgian.

I hope that helps to answer you question!? 😃

Wifi calling?

Mansikka

Oct 12, 2022

Yet another question about wifi calling. Do we have any idea when this feature will be available for Fizz users?
I just switched and I never thought Fizz wouldn't offer this for their users. I'm considering going back to my old provider.

FizzyFizz JQMPM · June 2023

Not yet and no news about when we gonna get it...

ndr · June 2023

Ok, thanks for the quick feedback!

elena code xzi4t · June 2023

Thank you for asking

elena code xzi4t · June 2023

It seems that the VoLTE is not over yet

AK20230110 · June 2023

elena code xzi4t

Jun 29, 2023

It seems that the VoLTE is not over yet

In a constant evolution. Keep up the hopes.

Abdell · June 2023

I, still do not have VoLTE, though I am new customer, compatible phone(galaxy A53), updated June 2023, new sim card...

Andrei_ref_R7VK1 · June 2023

Abdell

Jun 30, 2023

I, still do not have VoLTE, though I am new customer, compatible phone(galaxy A53), updated June 2023, new sim card...

If you joined Fizz after March 16, 2022 you are already on VoLTE. You can test it by turning off your Wi-Fi and making a call. If it remains 4G or LTE you are good, if it shows 3G or H+ then there's an issue.

Abdell · July 2023

@Andrei_ref_R7VK1

I joined July 2022, and calls drop to UMTS frm LTE.

Andrei_ref_R7VK1 · July 2023

Abdell

Jul 1, 2023

@Andrei_ref_R7VK1
I joined July 2022, and calls drop to UMTS frm LTE.

Can you check if you have VoLTE activated in the phone settings? If it's already activated, then there is an issue, you can contact customer support to check.

Jess_i88b6 · July 2023

Abdell

Jun 30, 2023

I, still do not have VoLTE, though I am new customer, compatible phone(galaxy A53), updated June 2023, new sim card...

if you upgrade your sim to Volte on june2023 most probably your plan is not migrated to VoLTE yet

yiu have two options wait the email or contact the support and ask to migrate

the customer service can force the process

Andrei_ref_R7VK1 · July 2023

Jess_i88b6

Jul 1, 2023

https://forum.fizz.ca/en/discussion/comment/6712041#Comment_6712041
if you upgrade your sim to Volte on june2023 most probably your plan is not migrated to VoLTE yet
yiu have two options wait the email or contact the support and ask to migrate
the customer service can force the process

In the previous post it was mentioned that he/she joined Fizz in July 2022, so theoretically his/her account should be already on VoLTE but who knows 🤷🏻.

Jess_i88b6 · July 2023

Andrei_ref_R7VK1

Jul 1, 2023

https://forum.fizz.ca/en/discussion/comment/6712420#Comment_6712420
In the previous post it was mentioned that he/she joined Fizz in July 2022, so theoretically his/her account should be already on VoLTE but who knows 🤷🏻.

@Abdell wrote

I, still do not have VoLTE, though I am new customer, compatible phone(galaxy A53), updated June 2023, new sim card

Since @Abdell joined Fizz on July 2022, what does means "New sim card" and the card was updated?

Moreover, he joined with a new a VoLTE SIM or a SIM given from someone or an old SIM. Never mention, on my knowledge, that the SIM was a VoLTE one

Andrei_ref_R7VK1 · July 2023

Jess_i88b6

Jul 1, 2023

https://forum.fizz.ca/en/discussion/comment/6712421#Comment_6712421
@Abdell wrote
I, still do not have VoLTE, though I am new customer, compatible phone(galaxy A53), updated June 2023, new sim card
Since @Abdell joined Fizz on July 2022, what does means "New sim card" and the card was updated?
Moreover, he joined with a new a VoLTE SIM or a SIM given from someone or an old SIM. Never mention, on my knowledge, that the SIM was a VoLTE one

There are some missing details here.

I, still do not have VoLTE, though I am new customer, compatible phone(galaxy A53), updated June 2023, new sim card...

I joined July 2022, and calls drop to UMTS frm LTE.

@Abdell can you please provide more information? Are you a new customer or you joined in July 2022? Did you update your plan in June 2023 or your phone has the latest upgrades?

FizzyFizz JQMPM · July 2023

Andrei_ref_R7VK1

Jul 1, 2023

https://forum.fizz.ca/en/discussion/comment/6712423#Comment_6712423
There are some missing details here.
I, still do not have VoLTE, though I am new customer, compatible phone(galaxy A53), updated June 2023, new sim card...
I joined July 2022, and calls drop to UMTS frm LTE.
@Abdell can you please provide more information? Are you a new customer or you joined in July 2022? Did you update your plan in June 2023 or your phone has the latest upgrades?

Without having all the info it's hard to understand why he doesn't have VoLTE yet...

Abdell · July 2023

@Andrei_ref_R7VK1

Thank you for follow up. I joined Fizz on July 2022. I have a sim card with lightning logo. I have a Samsung Galaxy A53. The phone has latest software update of June 2023. Still, during a call the phone drops to UTMS from LTE. Also, in setting, I can see IMS registration status : Not registered (during, and after a call)

Andrei_ref_R7VK1 · July 2023

Abdell

Jul 3, 2023

@Andrei_ref_R7VK1
Thank you for follow up. I joined Fizz on July 2022. I have a sim card with lightning logo. I have a Samsung Galaxy A53. The phone has latest software update of June 2023. Still, during a call the phone drops to UTMS from LTE. Also, in setting, I can see IMS registration status : Not registered (during, and after a call)

In this case you need to contact customer support to check.

FizzyFizz JQMPM · July 2023

Abdell

Jul 3, 2023

@Andrei_ref_R7VK1
Thank you for follow up. I joined Fizz on July 2022. I have a sim card with lightning logo. I have a Samsung Galaxy A53. The phone has latest software update of June 2023. Still, during a call the phone drops to UTMS from LTE. Also, in setting, I can see IMS registration status : Not registered (during, and after a call)

That shouldn't happen... you should contact customer service

Abdell · July 2023

Thank you Guys

I, finally, got an email from Fizz that migration will be done within next 48 hrs. It is done without calling Fizz.

Gablav91 · July 2023

@Abdell Thanks!

FizzyFizz JQMPM · July 2023

Abdell

Jul 6, 2023

Thank you Guys
I, finally, got an email from Fizz that migration will be done within next 48 hrs. It is done without calling Fizz.

Good for you Abdell!!!

AK20230110 · July 2023

On a constant improvement, major changes are on the way!

Andrei_ref_R7VK1 · July 2023

Abdell

Jul 6, 2023

Thank you Guys
I, finally, got an email from Fizz that migration will be done within next 48 hrs. It is done without calling Fizz.

Great news!

But from the other side this is strange as if you joined Fizz in July 2022 you should be already on VoLTE 🤔.

FizzyFizz JQMPM · July 2023

Andrei_ref_R7VK1

Jul 7, 2023

https://forum.fizz.ca/en/discussion/comment/6714453#Comment_6714453
Great news!
But from the other side this is strange as if you joined Fizz in July 2022 you should be already on VoLTE 🤔.

Yeah that's true! It's weird...