The Power Light is Blinking and the Wifi isn't available to connect to

Hi @edouard20

i will try to do an other factory reset and wait 15 mins before try to use the modem

if it doesn’t work you should contact the support for further instructions

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

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@edouard20

Hello

I will like to suggest to unplug the modem ( let it cool down for a while )... Move it in a well ventilated area... Do consider resetting your Wi-Fi modem to its factory settings again.

IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted ( after about 15 minutes ), follow the same instructions you used when you initially installed it.

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Try manually selecting different Wi-Fi channels on your modem:

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.

Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. ... 

Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1:

Option 1: With the Fizz Wi-Fi app.

1. Once in the app, choose My Wi-Fi.

2. Select your Wi-Fi network.

3. Select Advanced settings.

4. You’ll see Wi-Fi 2.4 and Wi-Fi 5. Select a different channel for each frequency

Option 2: With a browser.

1. Connect to your Wi-Fi network. 

2. Open the browser on any device, and enter the address 192.168.0.1

3. Log in using these credentials:

Username: cusadmin

Password: (Enter your password, the one you chose when you initially configured your network)

4. In the green bar, select Wireless.

5. Then select:

Basic settings

5 GHz and/or 2.4 GHz

Wireless channel

6. Select a different channel.

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6

If in doubt you can always consult with the customer support: https://fizz.ca/en/support

Contact them using facebook

@Sébastien code ZXEL1 wrong chat, didn't have your coffee yet 🤣?