Hello,
After a power shortage yesterday, my modem/router seems to be broken. Even if i change power outlet, no lights activate after plugging it. I've been waiting all day for an answer via the chat or ai bot with no luck. Can you please help me book an appointment with a technician to replace it, or offer me a call back so we can fix the issue.
Thank you in advance.
Kindly
Felix
we are subscribers here you have to go through the chat
Sounds like your modem is fried. You'll likely need a replacement for which you'll need to use the chat as mentioned by another forum member.
Unfortunately we can't help you, as we are all users. Even @Whizz will ask you to contact them in private.
Sorry to hear that you're have difficulties! ( BIG difficulties )
Given that you tried to switch electrical plugs, and that all your breakers are turned ON...
The chat is available 24/7: try another time.
To avoid the bot type anything. Eventually you will get "Transfer to an agent".
You can leave a message on our Facebook Messenger chat, like that you know that your question has been sent to support. Later an agent will answer it as soon as possible.
Avoid peak hours to reduce waiting times. Chat remains the fastest way to contact customer service. Some days the chat is less busy than others.
Or open a ticket yourselves.
You can also do it on Facebook: https://facebook.com/fizzca.
Whatsapp: (438) 393-5814
Sorry but I don't know how to help you... better contact customer support here https://fizz.ca/en/support
Hello DuMesnil12__,
From what I see a service call was set for the month of August.
Please wait for the technician`s visit as the issue will be solved then.
Here you can find details on how to prepare for the visit at the last point of the FAQ : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Thank you for your understanding.
Have a good one,
-Raul
