What's going on with promotions that are mysteriously cancelled by Fizz?
I decided to benefit from the 200 Mbps internet plan for 50$ since my 120 Mbps is 2$ more expensive. I also wanted to use the 20 Go mobile plan.
The mobile request was made a few days ago, well before the end of my month and I received confirmation that it should have been activated on 06/30.
We are now 07/03, and my 20 Go mobile plan was not changed. After writing to customer service, they told me that my request had been "canceled" by error. This also happened to 3 of my friends. While chatting I asked if the 200 Mbps had also been canceled and they told me yes. They opened a ticket but asked me to do a new plan change request.
I was able to redo a mobile plan change request, but now, even though I can select the 200 Mbps internet plan for 50$, I receive an automatic email saying that my request is canceled since the promotion is no longer available...
Has anyone else had these plans "canceled" by Fizz? It looks fishy and my trust in Fizz is slowly starting to erode...
Answers
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Hi @JohnJohnJhn
You have the email confirming the modification.
Therefore, I will expect that they will make the modification for you, however, you need to wait the next billing cycle.
Don't try to make any modification, otherwise, they will tell you that you make a change after the promotion
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By their system (a " technical error" to but the exact word). Even though I have the confirmation, the mobile plan change was not made.
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Wait for the confirmation 👍 open a ticket again if the changes are not done, keep screenshots.
if in doubt you can always contact support: https://fizz.ca/en/support
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Yes but at least they confirm that was on their side.
Keep that information!
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It looks fishy and my trust in Fizz is slowly starting to erode...
Not the first client reports this. @Whizz can you please take a look?
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Yup, same here. «the change hasn't been made, we don't know why. Do it again and wait next month».
But I really need this data upgrade as I work on the road.
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That's annoying really! Fizz should fix the issue!
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@Whizz Why is it still possible to select the 200 Mbps internet plan for 50$ in the list of plans, but when it is selected, I received an automatic email telling me that it is no longer available?
It is quite bad since I made the request when it was still available, and now with the " technical error please try next month" thing, I can't request it again. It looks like I just lost this promotion because of that technical error (on both mobile AND internet)...
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All, I just received an email from the support telling me that the problem has been resolved and I can change my mobile plan now.
But still, the promotion seems to be lost for the internet plan... I'll contact the support and I will write back here!
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Interesting, keep us updated please.
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200 Mbps is still $50
you can also try to ask for a 2$ for the lost month
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Yes, they will credit your account.
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Yes, the 200 Mbps internet plan is still available at $50. So, you will get it.
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It is marked as available. But when selected, I receive an automatic email saying:
Votre demande a dû être annulée.
La demande de changement soumise pour votre forfait Internet résidentiel a été annulée. Le forfait que vous vouliez n’est malheureusement plus offert. Nous en sommes sincèrement désolés.
Le Sun Jul 30 00:00:00 EDT 2023, votre ancien forfait et son prix demeureront donc en vigueur.
Your request had to be cancelled.
The change request submitted for your residential Internet package has been cancelled. Unfortunately, the package you requested is no longer available. We apologize for any inconvenience.
On Sun Jul 30 00:00:00 EDT 2023, your old package and price will remain in effect.
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Contact support, only them can help you with this matter
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Contact the support team. You can chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. https://fizz.ca/en/faq/resolving-issues
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Hi @JohnJohnJhn
Here a user reported https://forum.fizz.ca/fr/discussion/comment/6714033 that he got 10$ after contacting the support, they proposed him Gb or 10$
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Did you got the answer to your question, yet?
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Hello there JohnJohnJhn
I noticed that you have been in contact with our colleagues in Customer Service in regards to the issue of not being able to use select the 200 mbps internet plan.
They sent an update to the technical team and as such are waiting for their response to know how they can best proceed.
Have a good day.
-Paul0
