Sierra Wireless mobile hostpot

Airbag
Airbag Posts: 6 ✭✭
edited June 2023 in Phones

Hi, I got a sierra wireless aircard 754s lte mobile hotspot. I plan to use it in a trip to usa with my fizz sim card. I tried to set it up here from quebec yesterday, and I can't manage to get it to work. It always display "searching for network". I got it to work with a F|do sim card, so I'm sure the device is unlocked. Wondering what may be my problem with my fizz sim? I tried to use the mobile.bm apn.


Thank you

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,782 ✭✭

    Hi @Airbag

    check if this support LTE B4

    then you should configure the APN https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

  • Airbag
    Airbag Posts: 6 ✭✭

    If I check the bands in router, I have

    B17 (LTE_1-64)

    B4 (LTE_1-64)

    B6 (800 (UMTS)

    B5 (850) (UMTS)

    B2 (1900) (UMTS)

    B1 (2100) (UMTS)

    G1900 , G850, G900P, G900E and G1800 (UMTS)


    I see 5 network bars (sometimes only 1, when I try 4g lte only or 4g only).

    Sometimes I see something like phone not allowed, MM#6.

    The apn is ok. Only other option I have is for apn auth. Choices are none, pap or chap. I set it at none

  • Jess_i88b6
    Jess_i88b6 Posts: 13,782 ✭✭

    Hi

    You don't have any authentication therefore is none

  • Airbag
    Airbag Posts: 6 ✭✭

    Do you think it will work once I roam somewhere in usa?

  • Jess_i88b6
    Jess_i88b6 Posts: 13,782 ✭✭

    @Airbag

    looking the spec you should be able to use it here too are you able to read the APN settings? Can you check the APN Type

  • Airbag
    Airbag Posts: 6 ✭✭

    For the apn setting, I only have 1 box to enter the apn, where I put mobile.bm

  • Whizz
    Whizz Posts: 22,795 admin
    edited June 2023

    Hello Airbag,
    You can use your mobile services in the USA coverage only if you have the following 3 options checked:
    - a VoLTE-compatible Fizz SIM Card (you do have a VoLTE Fizz SIM card so this option is checked);
    - your services have to be migrated to the new VoLTE platform (your services are already migrated to the new VoLTE platform);
    - a VoLTE-certified Fizz phone - this can only be verified on our website here: https://fizz.ca/en/faq/compatible-devices.
    Your "sierra wireless airCard 754s LTE mobile hotspot" phone is not a VoLTE-certified Fizz phone and your services won't work in the USA without a VoLTE-certified Fizz phone. The data (LTE services) will still work as it's not necessary to have a VoLTE-certified Fizz phone, however, the calls and the SMS services will not work.
    I hope you have a pleasant day!
    -Mihai

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