24 unlimited data perk didn’t work
I received a 24 hour unlimited data perk. I applied it. It’s supposed to apply immediately but nothing is happening. Any suggestions? My daughter is on a trip to Toronto and would love the data.
Best Answers
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Hi
you daughter has a data plan?
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Yes, we have data in her plan. It’s still showing as zero, but it shows that the perk is active.
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in theory nothing special should happen at the exception that they will not count the data usage for 24hrs
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What do you see when you go in the My Plan section in your account? Are there any data there?
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nothing is marked if you activate at 5 p.m. on the 23rd the data will not be counted, just at 5 p.m. on the 24th at 5.01 p.m. the data will be counted again in your account
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Hello SJ22_Code_5VLST,
I am sorry for the situation encountered,
On your account, there are 2 plans. Both of them have Quebec coverage and only one of the 2 has a data plan. The perk can be used only on plans that already has data in the base plan ( data that you pay for monthly, not from the rewards program).
Also, Toronto is not in our subscription area and to use data there, you or your will need a travel add-on.
Here is how you can buy one: my plans> manage plan> the extras > travel add-ons.
More details here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
If her plan, is the one with data, then that perk will work when she is back in the subscription zone ( Quebec coverage). And here you can see with green, the area where the plan can be used: https://fizz.ca/en/coverage
Thank you for your understanding!
Have a good day!
-Eugen0
