Account name problem when I log out.
When I log out someone else's name appears in My Account. It does it for me with Firefox and safari even if I clear the cache.
Answers
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Hi @dinoe
Another user reported the same thing, did you try to erase the cache and cookie, and/or use the browser in incognito?
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Yes I erase the cache and the cookie and I used the browser in incognito mode on firefox and safari. In addition when I disconnect these never the same name that appears instead of mine.
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It seems a problem with Fizz, since you are the only one with this problem
I never had this problem till now
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I wrote on the French forum because I saw a user had the same problem and the whizz close that discussion and he close mine too after an answer that did not relate to my problem. Thank you Jess_i88b6 for your answer.
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Can you paste a screenshot here?
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I just discovered when I'm in english on my account I don't have the problem but if I put it in French the problem comes back . I will stay in english .
Andrei_ref_R7VK1 I can't take a screenshot because the other name appears for a second.
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Wow, even more interesting. I just tried several times on both forums to test - no issues 🙂.
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This is when I change the language at the top right next to my name on the account page .
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I never noticed anything like that.
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I never noticed it honestly... that's crazy! Have a Fizz rep look into this. Better safe than sorry
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This is bad, please let us know
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Support has opened a ticket, I'm waiting for their return...
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Keep us updated how it goes, but I am pretty sure this post will be closed before resolution of your ticket.
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have you tried with google, it doesn't do that to me
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I need report it too. It seems strange but I don't think he/she is hacker🤔
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No I haven't tried with Google but last week it does it for me in French or English and I saw it with 2 other people to whom it does it but even if you click on the name that appears it doesn't matter. I think it looks more like a display error and not hacking.
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Hello dinoe,
I'm sorry for the display situation you have encountered.
We have contacted you via e-mail as we need a few more details regarding this situation.
I recommend you try recording your screen with a phone and send us the video so we can see how the website responds when you log out.
Also, we kindly request that you reply to the email we send to you so that we can easily track the information.
Thank you for your understanding.
We hope you have a pleasant day!
-Mihai0 -
Whizz....I already have an open ticket and I already sent you screenshots on June 23....
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I hope they can expedite your ticket at this point...
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Hello @dinoe ,
I tried to verify your file but we haven`t seen anything sent from your side.
Please try to reply again to the e-mail that was sent on the 23rd ( you will also be reached back with a confirmation if the details that you sent are visible ).
If you don`t receive anything back, I suggest reaching our colleagues on Live chat : https://fizz.ca/en/support so you can discuss this situation further with them as they can help to remedy the issue.
Thank you for your understanding.
Have a good one,
-Raul
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