Transfering my number
I'm not sure where to contact Fizz customer service reps. It's wild. I sent a transfer request which expired because I don't have access to my old fido sim card. I called fido the next day and they confirmed the transfer request but said I need to submit a new request from fizz so I can place my old number onto my new fizz sim card. The re-submit button Fizz linked is not working and won't allow me to connect my old number to my account. Can a rep please fix this? The chatbot told me to come here and ask?
Best Answer
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Hello KEITII,
I'm sorry that the process did not go smoothly from the start. I just verified your account and noticed that you indeed managed to contact a customer service representative via live chat, and now the transfer is completed. From a mobile phone or a computer, it does not matter what you use to contact us, we will be here to help.
Have a good one!
-Sergiu0
Answers
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To contact customer support go to
and click on the green bubble in the right corner.
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I did try this. On messenger it's a chatbot that said the rep wait is long and not the say timezone. The green chatbox doesn't allow me to type a message for some reason. and the imessage also hasn't answered since I sent a message.
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is your fido plan still active?
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If you don't want to wait in the chat, you can contact them by whatsapp... it's not a live chat but more like emails but they will get back to you
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Whatsapp requires a code to be verified from my old sim card which I do not have. Do their reps reply to messenger? or is it just the chatbot?
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update for anyone having the same issue as me. The green chat button on their website only works on mobile - so you have to go to fizz.ca on your mobile account where you can actually speak to a live representative. The social media and whatsapp links aren't as fast.
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You are right, they are not as fast... but if you cannot wait for an answer in the chat, it could be better to just send a message and wait for an answer especially if the issue is not very urgent
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