Trying to update my payment method, stuck at "You have reached the maximum number of attempts."

Referral_code_UKS6U · June 2023

Hi! I am trying to change the credit card associated to my plan, in "Add a new payment method".

I input the new info on the form and clicked saved, but then immediately (from the first attempt!) get the error message "You have reached the maximum number of attempts.Click here for more info."

Yet another unfortunate bug from the Fizz website? Does anyone knows how to go around it?

ys9 · June 2023

The same happened to me before, I had to uninstall and reinstall Chrome and then it worked.

Jess_i88b6 · June 2023

Hi @Referral_code_UKS6U

As usual this kind of error can be solved only contacting the support and open a ticket

You can also a ticket yourself from your account -> settings -> contact form

I believe that you know how to contact the support, but I will add the information for the form

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

AK20230110 · June 2023

@Referral_code_UKS6U

Bonjour,

Pour avoir des information détaillée, vous pouvez contacter le soutien à tout moment, y compris par clavardage, en cliquant sur le point d'interrogation vert dans le coin droit de la page : https://fizz.ca/fr/soutien

Andrei_ref_R7VK1 · June 2023

Only support can help you with that.

Referral_code_UKS6U · June 2023

Thanks - will do if no other idea comes.

uzedia · June 2023

I agree, for payment option it's better to contact the support in order to avoid any problems.

peterpan · June 2023

Ask Fizz support by Chat, that's the way I did for 3 times

Fizznow_ZK7U8 · June 2023

ys9

Jun 18, 2023

The same happened to me before, I had to uninstall and reinstall Chrome and then it worked.

Why Fizz prefer Chrome? I remember when I began with Fizz, I should use Chrome for display referral code field.

peterpan · June 2023

Fizznow_ZK7U8

Jun 18, 2023

https://forum.fizz.ca/en/discussion/comment/6707710#Comment_6707710
Why Fizz prefer Chrome? I remember when I began with Fizz, I should use Chrome for display referral code field.

Yes some times it only works in Chrome, Fizz is not user-friendly for Microsoft old version Edge (new version use chrome kernal as I heard).

Sébastien code ZXEL1 · June 2023

you must contact the green bubble support at the bottom right https://fizz.ca/en/support

Referral_code_UKS6U · June 2023

Understood, thanks!

Whizz · June 2023

Hello @Referral_code_UKS6U

I've gone ahead and reset the number of times you can try to add a new card to your account. Give it another go and keep us updated here if it works.

Should it not work, contact the live customer support that is available through the links that @Jess_i88b6 shared with us so that we can escalate the issue to the technical team.

Leaving the thread open so you can update us or discuss it further!

-Paul 🖖