Why can't I receive or send photos by SMS anymore?
Hey, I used to be able to send photos and long messages by SMS but suddenly it always sends back an error message when I do. How can I fix that since I really need it for my job?
Thanks
Answers
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In order to receive the MMS (Media SMS) you need to have data available in your plan, therefore, check if you still have data, if you are using Fizz Ext you need to enable the data roaming.
You should also check the APN https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
Settings → Connections → Mobile networks → Access Point Names → APN
Fizz APN settings are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
If your phone offers you a predetermined APN type, choose “Internet + MMS”
Other fields should be filled by default; if empty, they are not mandatory.
Some phone models use the term “Proxy server” instead of “MMS proxy”.
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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What does the error message say?
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Did you try to reboot the phone?
Or even better,
Try to select a different network operator, wait 30 seconds, and configure back to automatic.
The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
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Hello
Are you inside the coverage area?
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Without much details it's difficult to say what is going on.
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Try harder! 😀
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You can try this to see if works. Go to settings-network & internet-mobile network(Fizz)-advanced-Access Point Names-(APNs)-select mobile.bm, try each selection until you can send and receive. I could not received mms, when tried with mobile.bm, it works.
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At the beginning, I should enable data to send and receive images, but when I changed APN, I can do it without enabling data. This can save data for Android phones. But iPhones seem need always data.
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Hello Alexandre K. #5658 ,
Sorry to hear about the issue.
Please be sure that the MMS you are trying to send does not have a file size too big as that`s a possible reason for the issue.
Try to also reset your phone`s settings, while also making sure that the APN is set as shown here : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If the issue persists, try testing the Sim card in another phone and also reach our customer service on Live chat : https://fizz.ca/en/support
Thank you for your understanding.
Have a good one,
-Raul0
