VoLTE functionality missing after LTE migration???

airtesam
airtesam Posts: 3 ✭✭
edited June 2023 in My Mobile

So after i received this email. I no longer have VoLTE option on my S21 Ultra and the LTE speeds have tanked. I have restarted my phone 2 times and the Volte option hasn't returned. Anyone have the same problem? or is it just me?

Screenshot_20230612_093147_Gmail.jpg
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Screenshot_20230613_085441_Call settings.jpg


Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,001 ✭✭
    edited June 2023

    Hi

    did you try to disable the wifi and make a call?

    please check if the status is changing during the call from lte or 4g to 3g

    if it stays in lte this means that your call is using the lte therefore the volte

    btw I have the same problem I don’t have anymore the volte option but my calls stay on lte

  • airtesam
    airtesam Posts: 3 ✭✭
    edited June 2023

    I just tested it and yes it stay on LTE by dropping from LTE+. Its strange that VoLTE would just randomly disappear. Now i hope the Fizz get VoWifi which god only knows if that will happen.

    But did anyone get a speed reduction? I usually get like 100 mbps down and 27 up. But now after the transition i am getting 20 down and 6 up.

  • Jess_i88b6
    Jess_i88b6 Posts: 14,001 ✭✭

    Hi

    I tried the speed test 85.7/40.1 no bad

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,418 ✭✭

    Something similar is reported here, but it happened after OS upgrade:

    https://forum.fizz.ca/en/discussion/2641750/lost-volte-option-after-software-upgrade-galaxy-s20-fe-5g

  • Whizz
    Whizz Posts: 23,494 admin

    Hello airtesam,
    I am sorry for the situation encountered,
    Please contact us in private in regards to this situation in order to provide us with more details and try to fix it for you.
     To reach us in private, you can use the following link: https://fizz.ca/en/support
    Then click on the green bubble and then on the channel of communication you prefer.
    Thank you for your understanding!
    Have a good day!
    -Eugen

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