VoLTE functionality missing after LTE migration???

airtesam

So after i received this email. I no longer have VoLTE option on my S21 Ultra and the LTE speeds have tanked. I have restarted my phone 2 times and the Volte option hasn't returned. Anyone have the same problem? or is it just me?

Jess_i88b6

Hi

did you try to disable the wifi and make a call?

please check if the status is changing during the call from lte or 4g to 3g

if it stays in lte this means that your call is using the lte therefore the volte

btw I have the same problem I don’t have anymore the volte option but my calls stay on lte

airtesam

I just tested it and yes it stay on LTE by dropping from LTE+. Its strange that VoLTE would just randomly disappear. Now i hope the Fizz get VoWifi which god only knows if that will happen.

But did anyone get a speed reduction? I usually get like 100 mbps down and 27 up. But now after the transition i am getting 20 down and 6 up.

Jess_i88b6

Hi

I tried the speed test 85.7/40.1 no bad

Andrei_ref_R7VK1

Something similar is reported here, but it happened after OS upgrade:

https://forum.fizz.ca/en/discussion/2641750/lost-volte-option-after-software-upgrade-galaxy-s20-fe-5g

Whizz

Hello airtesam,
I am sorry for the situation encountered,
Please contact us in private in regards to this situation in order to provide us with more details and try to fix it for you.
 To reach us in private, you can use the following link: https://fizz.ca/en/support
Then click on the green bubble and then on the channel of communication you prefer.
Thank you for your understanding!
Have a good day!
-Eugen