my data has not been working for a week

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jonahv
jonahv Posts: 2 ✭✭
edited June 2023 in My Mobile

my data has not been working for a week and i have 3.91 gb left something is wrong

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,100 ✭✭
    edited June 2023 Answer ✓
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    Hi @jonahv

    What kind of phone do you have?

    Check if you have a block in your phone, in your phone you can block the data usage after a certain usage, this was helpful with provider that will invoice you. This protection is useless with Fizz

    Check the APN? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Are you in Fizz or Fizz Ext ? In Fizz ext you need to enable the data roaming

    Try to disable the wifi

    Reboot the phone

  • Jess_i88b6
    Jess_i88b6 Posts: 13,100 ✭✭
    edited June 2023 Answer ✓
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    Check this, you can set a limit in your phone, the informations are generic and can be different from different version

    Android:

    1. Open the "Settings" app on your Android device.
    2. Look for the "Network & internet" or "Connections" option and tap on it.
    3. Select "Data usage" or a similar option.
    4. Enable the "Set data limit" or "Limit mobile data usage" option.
    5. Enter the desired limit in gigabytes (GB) that you want to set for your billing month.
    6. You may also be able to set a warning threshold to receive a notification when you approach the limit.
    7. Save the settings.

    iOS (iPhone/iPad):

    1. Open the "Settings" app on your iOS device.
    2. Tap on "Mobile Data" or "Cellular" (the exact wording may vary).
    3. Locate the "Cellular Data" section and find the option for setting data limits.
    4. Enable the "Set data limit" or "Limit mobile data usage" option.
    5. Enter the desired limit in gigabytes (GB) for your billing month.
    6. Some versions of iOS may also allow you to set a warning threshold to receive a notification.
    7. Save the settings.


Answers

  • jonahv
    jonahv Posts: 2 ✭✭
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    a block?

    my data was working and then when the reaccuring payment for my phone bill came along it stopped and yes the payment was successful

  • AK20230110
    AK20230110 Posts: 4,007 ✭✭
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    @jonahv

    How? Do you have more details?

  • AK20230110
    AK20230110 Posts: 4,007 ✭✭
    edited June 2023
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    @jonahv

    Does it have something to do with the rollover data that you don't take in consideration?

  • Jess_i88b6
    Jess_i88b6 Posts: 13,100 ✭✭
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    Hi @jonahv

    you can always contact Fizz's support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • AK20230110
    AK20230110 Posts: 4,007 ✭✭
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    @jonahv

    This is a technical problem that only the support can assist you with...

    Please follow the suggestions you got from @Jess_i88b6

  • Whizz
    Whizz Posts: 19,345 admin
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    Hello jonahv,
    I am sorry for the situation encountered,
    I have verified your account and I can see that your plan is active and you have data.
    I kindly advise you to restart your phone and then test the network.
    If that does not work, turn off wifi, make sure your data is activated, turn on Airplane mode for 30 seconds then turn it off.
    Also, verify if your apn settings are correct on your phone if you have an android.
    The settings you should have are:
    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl

    To find them: Settings → Connections → Mobile networks → Access Point Names → APN
    The details can be found here as well: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If none of these work, please contact us in private as the other community members suggested.
    You can use the steps provided by: Jess_i88b6
    Thank you for your understanding!
    Have a good day!
    -Eugen

  • MoYe
    MoYe Posts: 655 ✭✭
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    check fizz support they will be able to assist you better

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,456 ✭✭
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    If allt the suggestion you received don't work, contact the support by chat and they will surely fix the issue for you

This discussion has been closed.

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