my data has not been working for a week

jonahv

my data has not been working for a week and i have 3.91 gb left something is wrong

Jess_i88b6

Hi @jonahv

What kind of phone do you have?

Check if you have a block in your phone, in your phone you can block the data usage after a certain usage, this was helpful with provider that will invoice you. This protection is useless with Fizz

Check the APN? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Are you in Fizz or Fizz Ext ? In Fizz ext you need to enable the data roaming

Try to disable the wifi

Reboot the phone

Jess_i88b6

Check this, you can set a limit in your phone, the informations are generic and can be different from different version

Android:

1. Open the "Settings" app on your Android device.
2. Look for the "Network & internet" or "Connections" option and tap on it.
3. Select "Data usage" or a similar option.
4. Enable the "Set data limit" or "Limit mobile data usage" option.
5. Enter the desired limit in gigabytes (GB) that you want to set for your billing month.
6. You may also be able to set a warning threshold to receive a notification when you approach the limit.
7. Save the settings.

iOS (iPhone/iPad):

1. Open the "Settings" app on your iOS device.
2. Tap on "Mobile Data" or "Cellular" (the exact wording may vary).
3. Locate the "Cellular Data" section and find the option for setting data limits.
4. Enable the "Set data limit" or "Limit mobile data usage" option.
5. Enter the desired limit in gigabytes (GB) for your billing month.
6. Some versions of iOS may also allow you to set a warning threshold to receive a notification.
7. Save the settings.

jonahv

a block?

my data was working and then when the reaccuring payment for my phone bill came along it stopped and yes the payment was successful

AK_code_GKFZE

@jonahv

How? Do you have more details?

AK_code_GKFZE

@jonahv

Does it have something to do with the rollover data that you don't take in consideration?

Jess_i88b6

Hi @jonahv

you can always contact Fizz's support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

AK_code_GKFZE

@jonahv

This is a technical problem that only the support can assist you with...

Please follow the suggestions you got from @Jess_i88b6

Whizz

Hello jonahv,
I am sorry for the situation encountered,
I have verified your account and I can see that your plan is active and you have data.
I kindly advise you to restart your phone and then test the network.
If that does not work, turn off wifi, make sure your data is activated, turn on Airplane mode for 30 seconds then turn it off.
Also, verify if your apn settings are correct on your phone if you have an android.
The settings you should have are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

To find them: Settings → Connections → Mobile networks → Access Point Names → APN
The details can be found here as well: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If none of these work, please contact us in private as the other community members suggested.
You can use the steps provided by: Jess_i88b6
Thank you for your understanding!
Have a good day!
-Eugen

MoYe

check fizz support they will be able to assist you better

FizzyFizz JQMPM

If allt the suggestion you received don't work, contact the support by chat and they will surely fix the issue for you