Bad experience
Last night (9 June) still had Internet, but 10 June morning no longer.(not first time). Tried all methods with modem, not worked. If each time wait for a technician, how bothered it is. Lose many days without internet, not only pay for nothing, but also can do nothing with service on line. Fizz should reimburse the days lost. This make me think to change the provider next time...
Best Answer
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A screenshot from my service agreement
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Answers
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Hopefully you will get a stable internet connection
If you are going to your service agreement you will see that the reimbursement is regulated you can ask for it..
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Now have to use Walmart WiFi for posting
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Thank you. I will do that
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@Whizz can you help here?
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Thank Jess for the information.
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Sorry your your situation.
When you had the last visit of the tehnicien what did they conclude?
Assuming they already passed to service your location!
If the cable is damaged the problems will persist if not fixed! (Can you see any damage along the cable line?)
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Last time technician didn't come because the Internet connection became available before he came. Then all was perfect until this morning. I verified the cable, no damage found, all connections are OK. At beginning, I thought maybe it's problem of Videotron, but it has lasted more than 10 hours, so I don't think it's really the problem of Videotron.
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From a previous solution:
https://forum.fizz.ca/en/discussion/comment/6704522#Comment_6704522
I hope that helps!
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You should consider contacting support, they could help you! And hopefully fix this temporary disruption.
Try to reach customer service on Live chat : https://fizz.ca/en/support
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Thanks AK, I will try that.
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