I did not receive confirmation email for new phone purchase?
So i'm trying to buy a new cellphone, but every time i try to go through with the purchase i get the following message : "Check your emails. To continue with your purchase, you must first confirm your email address. To that end, an email is waiting for you at xxxxxxxxxxx@gmail.com".
-I've triple-checked that the email is the correct one. I also receive Fizz's promotional material on this email account, so I don't know why the confirmation mail isn't coming through. It's not in the spam or promotion mail either.
-I've tried the "I didn't receive the email" link, and i get a message saying it'll be resent - but i still don't get it. I've tried this several times now.
Any idea why i'm not receiving the confirmation mail? Any help would be much appreciated.
Answers
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Hi @Apoirier
For this kind of problem try to use the browser in private mode and if it doesn't help contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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We are all users here, you need to contact customer support.
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Oh wow, the problem was simply the adblocker, thanks for pointing that out. Removed it and can now proceed with transaction!
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Good stuff, thanks for sharing.
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Thank you very much for sharing the solution! A lot of people don't come back to the forum after their issue has been solved. This will be certainly helpful for other users!
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Why this post is still open if it is solved?
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Are you going to ask why every post is still open? 😅
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