I did not receive confirmation email for new phone purchase?

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Apoirier
Apoirier Posts: 2 ✭✭
edited July 20 in Phones

So i'm trying to buy a new cellphone, but every time i try to go through with the purchase i get the following message : "Check your emails. To continue with your purchase, you must first confirm your email address. To that end, an email is waiting for you at xxxxxxxxxxx@gmail.com".

-I've triple-checked that the email is the correct one. I also receive Fizz's promotional material on this email account, so I don't know why the confirmation mail isn't coming through. It's not in the spam or promotion mail either.

-I've tried the "I didn't receive the email" link, and i get a message saying it'll be resent - but i still don't get it. I've tried this several times now.


Any idea why i'm not receiving the confirmation mail? Any help would be much appreciated.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 14,835 ✭✭
    edited June 2023 Answer ✓

    Hi @Apoirier

    For this kind of problem try to use the browser in private mode and if it doesn't help contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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