When i pass the border into the USA my phone stops working i have a TCL flip phone what can i do to
When i pass the border into the USA my phone stops working i have a TCL flip phone what can i do to solve it
Answers
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It is very tough to get help on your system to chat to someone i have to search and search to find a way to get in
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When you have activated your plan?
do you have a Canada/USA plan?
did you have the roaming activated!
to chat with the support https://fizz.ca/en/support and click on the green bubble on the bottom right
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Do you have a USA/Canada plan or buy an add-on for the US? Did you turn on the Roaming option in your network settings?
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https://fizz.ca/en/faq/why-volte-important
Try to contact them vie Facebook Messenger when the chat bubble doesn't work: https://fb.me/fizzca
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Answer the questions others asked you and we’ll start from there
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do you have the sim card volte
The VoLTE compatible SIM card
Your SIM card connects your phone to the Fizz LTE network. A VoLTE compatible SIM card is therefore required. This SIM card shows a red lightning bolt icon.
sourse https://fizz.ca/en/faq/why-volte-important
Some calls when in the U.S. do not work. Why?
I am on location. How do I know which network I’m on?
What do I need to check to use VoLTE technology?
How to stay in touch when calling is impossible.
If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network your phone connects to at your location. If only the LTE network is available, the ability to make calls will depend on your Fizz SIM card and your phone since they must be compatible with the VoLTE technology.
you can contact support 24/7 or facebook https://fizz.ca/en/support
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Hello Harvey Farkas,
I am sorry for the situation encountered,
I have verified your account and I can see that for both of your phone numbers you have not upgraded the SIM card to a VoLTE compatible one. At this time, in order for your to use your texting and calling service in the USA, you need the upgraded sim card and a VoLTE certified phone.
You can see the phone models that are certified here: https://fizz.ca/en/faq/compatible-devices
I can see that you have placed your order yesterday, after contacting us in private.
You know that you have a VoLTE SIM card, if you see the red lightning on it.
Here you can see some details in this regard: https://fizz.ca/en/faq/why-do-some-calls-and-texts-when-us-not-work
In the meantime, you should be able to use your data service in the USA with the older sim card, you just need to activate your mobile data and roaming and make sure to be connected on one of the partners networks there.
Thank you for your understanding!
Have a good day!
-Eugen0
