Customer service
I have been in the "chat bubble" since 12:18. It is now 12:56 and I am 14th in line in the queue. I cannot wait any longer and have to go back to work. Will Fizz be hiring more customer service agents? The wait is way too long! ... My question in the chat has, obviously not been answered. I will have to try again tonight.
Answers
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Hi @Noriec
You can contact them by facebook https://www.facebook.com/fizzca/ or opening a ticket My Settings ->Contact forms
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better leaving a message on facebook, twitter or whatsapp and they will get back to you, especially if you don't have enough time to wait in the chat
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Did you get an answer for your question? If not, maybe you can post it here in the forum, we can try to help you…
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You can always leave suggestions:
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Twitter is no longer available, only Facebook, WhatsApp or live chat.
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Oups... sorry my bad
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Too late, don't let this happen again 🤣.
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No more tweeter, did not know that. 👍 Thanks.
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Hello Noriec,
You have our apologies for the delay in replying you in the chat. We are trying to contact you as soon as possible, however depending on the number of interactions there indeed can be a longer waiting time.
I just verified the chat that you opened. To ask your question, the plans from a Fizz account cannot be split into 2 different accounts. In your case the best will be to create a new home internet subscription on the second account, and once the internet will be installed, you can unsubscribe from the current internet plan and return the modem associated to it.
You can find in this FAQs the steps for creating a new plan: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet and from this 2, the unsubscribe process and modem return:
1) https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
2) https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
If you have any other questions, you can contact us back, via chat or social media applications from any of the above FAQs.
I am counting on your understanding and wish you a good day,
-Georgian0
