Internet outage on Laval (Ste-Dorothee) area?

ANH-KIET · June 2023

Is there an Internet outage on the Laval (Ste-Dorothee) area? I lost the Internet.

Reboot 3 times and perform 2 factory reset and it doesn't work...

Whizz · June 2023

Hello ANH-KIET,

Sorry to hear about the issue!

We verified your account and it looks like the modem`s signals are in good standing, but there are a bit too many devices connected at the same time and also there might be some power related issues so I suggest testing the modem in another power outlet to test if the issue is more electrical than anything else.

A bit more steps can be found here also : https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you still have an issue, be sure that you reach our colleagues on Live chat for further investigations: https://fizz.ca/en/support

Thank you for your understanding.
Have a good one,
-Raul

Sébastien code ZXEL1 · June 2023

you have to wait for the breakdown to be repaired, if it hasn't come back tomorrow, contact the green bubble support at the bottom right https://fizz.ca/en/support

Sébastien code ZXEL1 · June 2023

Vidéotron outages reported in the last 24 hours

Jess_i88b6 · June 2023

Hi @ANH-KIET

with the weather that we had yesterday around 5pm probably a cable was damaged or something like that

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