Moved, tech installed modem, no internet

I have just moved to a new placed, scheduled the move, and the technician showed up. He installed the new modem, and told me that it would be 10-15 minutes until the modem actually connects due to updates.. after hours with no internet decided to contact customer service.. the modem gets an ip, wifi and wired connections get proper ip from dhcp, but there is no internet.. went through entire workflow with customer service: restart, disconnect from wall, factory reset etc.. took me hours to get though because they don’t respond right away. Finally they decided that another visit was required and asked me for dates, obviously i said asap.. today, tomorrow whatever was the closest.. to my surprise the answer was “we contacted the dept responsible and when they setup the appointment you will receive an email, but we cannot say when that will happen” basically “they will come when they come”… how in any situation that is acceptable customer service!!!!??? No fix, no estimate, no alternate (maybe boost my phone data so i can share with devices at home and use that until the issue is resolved).. nothing.. now I’m sitting at my new place wondering not only what i can do, but how can i work on monday, since i work remotely..?

I’m thinking this got to be some activation that is missing o Fizz or Videotron side, something simple, that if it is escalated properly would solve my problem in minutes, not hours or days…but I guess no way to do that either right Fizz?

if this does not get resolved by tomorrow, i will have no choice but take my business somewhere else because I cannot wait for God knows how long to get a visit scheduled for something that should have been done properly this morning!!

sorry Fizz, but you gotta step up your customer service… it is 2023 and internet is no long just a commodity….